Anna Arnsdorff

Manage largest general import account (seasonal, agricultural, multiple PGA's) to include meeting with clients yearly, setting up processes, working with internal and external vendors for Customs clearance and availability. Took over management of 4 active clients having issues with service to reconcile their problems, create solutions and maintain an active relationship.

• Managed import documentation to ensure compliance with customs regulations and company policies.
• Mentored junior staff on best practices for managing import logistics and documentation processes.
• Navigated complex customs regulations, ensuring timely clearance of shipments and avoiding penalties.

Began as Import Team Leader and progressed to Supervisor and Import Manager, responsible for compliance, training and growth on the brokerage team. Provided support as National Account Managers for 4 of the top 100 corporate clients. Promoted to Branch Manager in August of 2007. Re-organized and developed initiatives for continued growth in brokerage, inbound transportation and export/freight forwarding.

• Oversaw daily operations, ensuring efficient service delivery and adherence to company standards.
• Managed staff performance through coaching, training, and ongoing development initiatives.
• Coordinated cross-functional teams to optimize resource allocation and project execution timelines.
• Evaluated operational performance metrics to identify areas for improvement and implement corrective actions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.