Anna Avila
Aurora,CO
Summary
Hardworking and reliable Supervisor with strong ability in Food and Beverage. Offering waitressing, bar backing and management experience. Highly organized, proactive and punctual with team-oriented mentality.
Customer-oriented Food and Beverage with 20-years background in the beverage service industry. Overseeing all administrative tasks, including ingredients ordering, bookkeeping, training, and equipment maintenance. Skilled at preparing both annual and monthly budgets and costs analysis reports.
Friendly with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Restaurant Supervisor
Mesa Verde Mexican Cuisine Bar and Grill
Aurora, CO
07.2022 - 02.2024
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Interviewed, hired and trained new employees.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
Food and Beverage Supervisor
Route 66 Casino
Albuquerque, NM
08.2021 - 06.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Recruited, hired, trained and supervised service team of 25 employees.
- Managed beverage program, menu development, staffing, inventory management and service operations.
- Implemented guest service standards and trained team on best practices for customer excellence.
- Checked guest identification for appropriate age to order alcoholic beverages.
- Preserved excellent levels of internal and external customer service.
- Attracted, recruited and trained new employees.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Purchased goods and ingredients needed to make beverages.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of 25 employees in a Casino establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Supervised team of 25 employees in a Casino establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification for each person purchasing alcohol.
- Checked patron identification and monitored guests to control service and limit over-intoxication.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Restocked beer and liquor regularly and after special events.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Poured wine, beer and cocktails for patrons.
Housekeeper
Palms Casino and Resort
Las Vegas, NV
04.2010 - 08.2014
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Customer Service Cashier
Dress For Less
Las Vegas, NV
07.2008 - 08.2010
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Cashier
Dollar Tree Stores
Las Vegas, NV
03.2009 - 08.2009
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Certified Nursing Assistant
Alternative Home Health + Care
Las Vegas, NM
02.2008 - 06.2008
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant
Brookhaven Nursing Home
Las Vegas, NM
08.2007 - 04.2008
- Assisted in changing from medical record keeping, keeping detailed records before, during and after shifts
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Attended to patients in 50-bed unit, continuously checking on needs and maintaining high standards of patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Used mobility devices and lifts equipment to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Certified Nursing Assistant
New Mexico Department Of MentalHealth
Las Vegas, NM
01.2006 - 12.2007
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Sales Associate
Sears Roback and Co
Taos, NM
08.2001 - 09.2003
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
Photo Lab Technician
Walgreens
Las Vegas, NM
06.2001 - 07.2002
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
- Corrected images before production, to make photo edits and managed correct color processing and development of photographic negatives.
Cashier Assistant and Customer Cahier Manager
Wal-Mart Supercenter
Las Vegas, NM
06.1999 - 06.2002
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
Substitute Teacher
West Las Vegas Schools
Las Vegas, NM
Aug1993 - Jun2004
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Helped students build learning and study skills to achieve educational goals.
- Reported problem students to principal to maintain control of classroom.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Headstart Teacher Assistant
West Las Vegas Headstart Schools
Las Vegas, NM
Aug1991 - Jun1993
- Supported lead teacher with daily classroom activities.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Made and distributed nutritious snacks by preparing and dividing into portions.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Supervised students outside classroom during recess, lunch and breaks.
- Attended field trips to sites such as zoo, museum to accompany and supervise children.
- Prepared classroom for naptime by laying mats on floors. Washing hands and supervised restroom.
- Instructed and assisted students during craft activities.
- Maintained safe, clean and constantly supervised play environment.
- Maintained daily records of activities, behaviors, meals and naps.
Restaurant Waitress
El Rialto Mexican Resturant
Las Vegas, NM
Jun - Jul
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education
Some College (No Degree) - General Studies
New Mexico State University At Alamogordo
Alamogordo, NMSome College (No Degree) - Architectural Drafting Technology
Luna Community College
Las Vegas, NMSome College (No Degree) - Dental Assisting
Luna Community College
Las Vegas, NMSkills
- Team Management
- Food Service Background
- Customer-Oriented
- Complaint Resolution
- Staff Scheduling
- Organization and Prioritization
- Supervisory Skills
- Shift Management
- Supply Ordering
- Performance Monitoring
- Sanitation Standards
- Employee Scheduling
- Food and Beverage Management
Certification
- Training - 4 years
Timeline
Restaurant Supervisor
Mesa Verde Mexican Cuisine Bar and Grill
07.2022 - 02.2024
Food and Beverage Supervisor
Route 66 Casino
08.2021 - 06.2022
Housekeeper
Palms Casino and Resort
04.2010 - 08.2014
Cashier
Dollar Tree Stores
03.2009 - 08.2009
Customer Service Cashier
Dress For Less
07.2008 - 08.2010
Certified Nursing Assistant
Alternative Home Health + Care
02.2008 - 06.2008
Certified Nursing Assistant
Brookhaven Nursing Home
08.2007 - 04.2008
Certified Nursing Assistant
New Mexico Department Of MentalHealth
01.2006 - 12.2007
Sales Associate
Sears Roback and Co
08.2001 - 09.2003
Photo Lab Technician
Walgreens
06.2001 - 07.2002
Cashier Assistant and Customer Cahier Manager
Wal-Mart Supercenter
06.1999 - 06.2002
Substitute Teacher
West Las Vegas Schools
Aug1993 - Jun2004
Headstart Teacher Assistant
West Las Vegas Headstart Schools
Aug1991 - Jun1993
Restaurant Waitress
El Rialto Mexican Resturant
Jun - Jul
Some College (No Degree) - General Studies
New Mexico State University At Alamogordo
Some College (No Degree) - Architectural Drafting Technology
Luna Community College
Some College (No Degree) - Dental Assisting
Luna Community College
- Training - 4 years
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