Anna Ayala
Burbank,CA
Summary
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm passionate about any project I'm handed in and put forth effort. I like to be challenged as I feel like I learn more and gain from that experience.
Overview
2
2
years of professional experience
Work History
Educator
Lululemon
11.2022 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Stand Attendant
Universal Studios Hollywood
08.2022 - 10.2022
- Served food stand customers quickly, courteously and accurately and generated repeat business.
- Maintained open lines of communication with supervisors and coworkers to support profitable store operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Implemented customer service policies to create positive experiences and encourage repeat patronage.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
Paint Department Sales Associate
Home Depot
01.2022 - 05.2022
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Crew Member
Marble Slab & Great American Cookie
07.2021 - 01.2022
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Transfer Degree To A University - Geography
Pasadena City College
Pasadena, CA01.2025
High School Diploma -
Mill Creek High School
Hoschton, GA05.2022
Skills
- Money Handling
- Product and Service Sales
- Social Perceptiveness
- Multitasking Strengths
- Time Management
- Guest Relations
- Excellent People Skills
Electric guitar
Currently learning how to play electric guitar as my main hobby. I love music and becoming knowledgeable about how to play my favorite instrument. I have a small musical background with playing the trumpet for 3 years. I really have a fondness for seeing how each instrument sounds and how the sound is exuded. What I hope to gain from learning guitar is gaining full knowledge about the instrument and being able to play confidently without help and sheet music.
Timeline
Educator
Lululemon
11.2022 - Current
Food Stand Attendant
Universal Studios Hollywood
08.2022 - 10.2022
Paint Department Sales Associate
Home Depot
01.2022 - 05.2022
Crew Member
Marble Slab & Great American Cookie
07.2021 - 01.2022
Transfer Degree To A University - Geography
Pasadena City College
High School Diploma -
Mill Creek High School