Anna Babankova
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to see all that this life has to offer and is willing to work hard to be the best. Specifically in search of a entry-level leasing position. Ready to help team achieve company goals and to help me align with the close future career that I can love, enjoy learning and move up in the industry.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
City Paws Animal Hospital
11.2022 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restrained and assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Monitored vital signs and provided nursing care for animals.
Store Manager
Haagen-Dazs
09.2020 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
BDR Agent
RideNow SoCal
07.2019 - 09.2020
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
- Adopted customer feedback in process and system improvement initiatives.
Bar Back, Busser, Food Runner, Host
Box Car
05.2018 - 06.2019
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Visual Communication Specialist
Fast Signs
06.2017 - 06.2019
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Completed final touches for projects before rollout.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Used cutting-edge technologies to create immersive experiences.
Host, Food Prep, Server
Upper Crust Pizza
05.2014 - 11.2018
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Graphic Design
Santa Fe Community College
Santa Fe, NMHigh School Diploma -
Early College Opportunity
Santa Fe, NM05.2018
Skills
- Customer Relationship Management
- Sales and Marketing
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Managing Employee Relations
- Managing Appointments
- Budgeting and Cost Control
- Adobe Illustrator
- Visual Representations
- Customer Feedback
- Mockups and Prototypes
Languages
Czech
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
Veterinary Assistant
City Paws Animal Hospital
11.2022 - Current
Store Manager
Haagen-Dazs
09.2020 - 10.2022
BDR Agent
RideNow SoCal
07.2019 - 09.2020
Bar Back, Busser, Food Runner, Host
Box Car
05.2018 - 06.2019
Visual Communication Specialist
Fast Signs
06.2017 - 06.2019
Host, Food Prep, Server
Upper Crust Pizza
05.2014 - 11.2018
No Degree - Graphic Design
Santa Fe Community College
High School Diploma -
Early College Opportunity