Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Anna Baggett

Hallsville

Summary

Dynamic Assistant Manager with a proven track record at Goody Goody Liquor, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, contributing to a positive work environment. Skilled in financial management, successfully reducing discrepancies in cash handling.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

I strongly believe in customer relations and satisfaction. I am always willing to go above and beyond to ensure that a business will thrive and achieve success.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Assistant Manager /Wine Specialist

Goody Goody Liquor
07.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Administrative Assistant

CMC Services
06.2013 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Carhop

Sonic
09.2010 - 06.2011
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Assistant Manager

Whataburger
09.1997 - 09.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts - Theater

Kilgore College
Kilgore, TX
05-2002

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Inventory management
  • Product and service sales

Certification

I am currently working on receiving a certification in Medical Coding with Kilgore College continuing education.

Interests

I would like to expand my career into the medical field I admire the compassion in this career and I want to help relieve the stress that comes with medical issues

Timeline

Assistant Manager /Wine Specialist

Goody Goody Liquor
07.2016 - Current

Administrative Assistant

CMC Services
06.2013 - 06.2016

Carhop

Sonic
09.2010 - 06.2011

Assistant Manager

Whataburger
09.1997 - 09.2005

Associate of Arts - Theater

Kilgore College

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Anna Baggett