Anna Bain
Hudson,NY
Summary
Personable Customer Service expert with [Number] years of complaint-resolution and customer retention success. Tactfully alleviates dissatisfaction with resourceful problem-solving and attention to detail. Skillfully processes payments and manages accounts to provide consistently outstanding service.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Macy's
Kingston, NY
04.2006 - 05.2016
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Education
Diploma -
Germantown Central School
06.1964
UCCC
Skills
- Account Management
- Report Generation
- Complaint resolution
- Customer Retention
- Customer Order Management
- Training and Development
Timeline
Customer Service Specialist
Macy's
04.2006 - 05.2016
Diploma -
Germantown Central School
UCCC