Summary
Overview
Work History
Education
Skills
Timeline
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Anna Balingit

Daly City,CA

Summary

Dynamic and reliable professional with a clean driving record and strong customer service skills, honed as an Amazon Driver at Accurate Logistics. Proven ability to manage schedules effectively and enhance customer satisfaction through punctual deliveries. Committed to safety protocols and fostering positive team environments, ensuring operational excellence in every task.

Overview

6
6
years of professional experience

Work History

Amazon Driver

Accurate Logistics
05.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Shift Lead Manager

Walgreens
04.2019 - 03.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
  • Set overall vision and provided team leadership.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Developed staff training programs to improve skillsets and overall team performance.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.

Team Member

Jack in the Box
04.2021 - 06.2023
  • Collaborated with team to maintain high standards of customer service and satisfaction.
  • Assisted in training new team members on operational procedures and best practices.
  • Streamlined workflow processes to improve efficiency in daily operations.
  • Ensured accurate handling of cash transactions and balanced registers at shift end.
  • Participated in inventory management, including restocking shelves and tracking supplies.
  • Resolved customer inquiries and complaints promptly, enhancing overall experience.
  • Operated and maintained equipment according to safety protocols and guidelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to a positive team environment through effective communication and teamwork skills.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

Bachelor of Science - Bachelor of Science Hotel And Restaurant Managemen

Centro Escolar University
Malolos, Philippines
01-2018

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Safety protocols
  • Safety management
  • Schedule management
  • Heavy lifting
  • Materials transport
  • Verbal and written communication

Timeline

Amazon Driver

Accurate Logistics
05.2025 - Current

Team Member

Jack in the Box
04.2021 - 06.2023

Shift Lead Manager

Walgreens
04.2019 - 03.2024

Bachelor of Science - Bachelor of Science Hotel And Restaurant Managemen

Centro Escolar University

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