- Reading
- Travel
- Volunteering for community initiatives to give back to my local communities
Anna Ball
Customer Relations Manager
Zanesville,OH
Summary
A talented and accomplished Business professional with extensive experience
Professional in customer relations with strong expertise in managing client interactions and driving satisfaction. Experienced in conflict resolution, communication, and developing lasting client relationships. Known for collaborative approach and delivering consistent results. Skilled in team leadership, problem-solving, and adapting to evolving needs.
Overview
14
14
years of professional experience
Work History
Customer Relations Manager
Bimbo QSR
01.2019
- Review, monitor, and ensure proper inventory levels of individual stores and warehouse customers. Plan, process, and track the DSD process for all assigned stores and DSD runs. Provide support in the Dispatch process for drivers and equipment on runs. Manage inventory levels to plan stores and third-party warehouses. Coordinate with the Shipping Department and Production to optimize requirement fulfillment. Assist and execute all border crossing documentation/shipment information for international shipments. Assist the Store Fulfillment Manager in the processing of DSD and Warehouse runs supporting the reconciliation process. Align stores on routes to match demand and provide training as needed to drivers. Assist in Customer Service functions of freezer monitoring, service, and conditions. Oversee Customer Service functions of store concerns and contacts. Assist in the maintenance and improvement of delivery system devices and software.
- Key Contributions:
- Created, planned, and implemented team projects to improve customer satisfaction
Furniture Sales Specialist
Big Sandy Superstore
01.2018
- Assisting customers throughout the purchasing process. Marketing new sales and special events. Increasing personal knowledge of products, sales techniques, and promotions through ongoing training and development. Ability to reach assigned sales goals with little to no supervision. Compile and maintain a list of prospective clients and follow-up. Meet agreed upon sales and protection plan goals on a month-to-month basis.
- Key Contributions:
- Media Marketing Specialist, Zanesville store representative.
Marketing Manager
Trilogy Health Services, LLC
01.2018
- Create and file documents for new admissions, conduct facility tours, event planning, community outreach, advertising, and marketing. Attend committee meetings throughout the community and volunteer for community events. Track potential resident leads using computer software. Conduct weekly sales meetings, follow up calls and distribute customer satisfaction surveys. Create and order marketing materials. Plan and execute company events for two separate campuses.
- Key Contributions:
- Community Outreach representative for two campuses.
Physician Recruitment Coordinator
OhioHealth
01.2013 - 01.2018
- Onboarding physicians for OhioHealth hospital and medical campuses. Responsible for $500,000 annual advertising budget. Develop and maintain working knowledge of the health system and regional communities to assist with candidate inquiries. Maintain a current open list for positions and provide monthly updates. Assemble collateral materials and contract documents, coordinate facilitation of site visit, and establish high reach work objectives. Manage costs effectively, audits and submits expenses for approval and payment.
- Key Contributions:
- Decreased advertising cost by 30%.
- Assisted in the implementation of Sales Force, a new computer tracking system that runs real-time tracking reports.
- Received a nomination for Prism, Stewardship 2017 Nominee, as a part of the team “The Seedling Volunteer Project.”
Licensed Health Insurance Agent
United Healthcare
01.2012 - 01.2013
- Called clients and potential clients to grow customer base, matched insurance policies to their needs, and explained the available options. Ensured policies were current and made amendments to the policy as life changes. Assist clients to settle any claims on their insurance.
- Key Contributions:
- Met 100% HIPPA compliance.
Server, Trainer
Longhorn Steakhouse
01.2011 - 01.2013
- Greet guests, review menu items, take food and drink orders, and bring food and drink to tables. Cater to patron requests in timely manners. Select and retain highly skilled service-oriented employees, evaluate service levels and standards, and develop plans for continuous improvement.
- Key Contributions:
- Voted outstanding employee by peers for three consecutive quarters.
Floor Sales Assistant, Certified Café Barista
Books-A-Million
01.2011 - 01.2013
- Advised and served customers, processed payments, and assisted customers in order to help them find what they need. Ensured stock levels were maintained, promoted store cards or special offers, and arranged displays. Provided customer information on pricing and product availability, as well as handled customer complaints.
- Key Contribution:
- Top sales for new “BAM Membership” customers three weeks in a row.
Merchandiser and Cashier
Hobby Lobby
01.2009 - 01.2011
- Additional experience as Merchandiser and Cashier (2009 to 2011)
Customer Support Services and Sales Representative
Time Warner Cable
01.2007 - 01.2011
- Support Services and Sales Representative (2007 to 2011)
Store Operations Manager
Themes, Inc.
01.2004 - 01.2006
- Store Operations Manager (2004 to 2006)
Education
Bachelor of Science - Human and Consumer Sciences, Retail Merchandising
Ohio University
Athens, OhioSkills
- CRM software proficiency
- Quality assurance
- Problem-solving
- Strategic thinking
- Training and mentoring
- Team building
- Strong work ethic
- Business operations
- Workload management
- Sales Force, Smart Sheet, Microsoft Office Suite; LMS and POS Systems
Interests
Timeline
Customer Relations Manager
Bimbo QSR
01.2019
Furniture Sales Specialist
Big Sandy Superstore
01.2018
Marketing Manager
Trilogy Health Services, LLC
01.2018
Physician Recruitment Coordinator
OhioHealth
01.2013 - 01.2018
Licensed Health Insurance Agent
United Healthcare
01.2012 - 01.2013
Server, Trainer
Longhorn Steakhouse
01.2011 - 01.2013
Floor Sales Assistant, Certified Café Barista
Books-A-Million
01.2011 - 01.2013
Merchandiser and Cashier
Hobby Lobby
01.2009 - 01.2011
Customer Support Services and Sales Representative
Time Warner Cable
01.2007 - 01.2011
Store Operations Manager
Themes, Inc.
01.2004 - 01.2006
Bachelor of Science - Human and Consumer Sciences, Retail Merchandising
Ohio University