Anna Baptista
Cranston,RI
Summary
Reliable and detail-oriented professional with experience in high-volume customer service and front-desk communication. Background includes hands-on animal care, and technical monitoring through aquaculture work. Skilled in phone management, scheduling, multitasking, and maintaining accuracy in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Warwick, Rhode Island
02.2022 - Current
- Managed high-volume customer interactions in a fast-paced setting.
- Answered phones, handled inquiries, and resolved concerns professionally.
- Processed cash and card transactions accurately.
- Balanced multiple tasks while maintaining attention to detail.
- Maintained cleanliness, organization, and company standards.
- Supported team workflow during peak business hours.
Aquaculture Technician
Cranston High School West
Cranston, Rhode Island
08.2020 - 07.2024
- Monitored water quality parameters to ensure optimal conditions for aquatic life.
- Conducted routine feeding schedules for various fish species in controlled environments.
- Maintained aquaculture systems, including tanks, filters, and aeration equipment.
- Recorded data on growth rates and health observations of aquatic organisms.
- Performed regular maintenance on equipment to ensure operational efficiency and safety.
- Assisted in setting up and maintaining aquaculture systems, including monitoring water chemistry, oxygen levels, and other parameters.
- Assisted with the collection and analysis of samples from aquaculture sites for research purposes.
- Participated in educational programs aimed at increasing public awareness about the importance of sustainable aquaculture practices.
Education
Associate of Science - BIO-CHEMISTY
Rhode Island College
Providence, RI05-2028
Skills
- Laboratory techniques
- Customer service
- Data recording and analysis
- Safety protocols and procedures
- Laboratory skills
- Effective customer communication
- Animal care
Languages
Portuguese
Native/ Bilingual
Certification
Aquaculture
Timeline
Barista
Starbucks
02.2022 - Current
Aquaculture Technician
Cranston High School West
08.2020 - 07.2024
Associate of Science - BIO-CHEMISTY
Rhode Island College