Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identifies business needs and develops valuable solutions to drive accuracy and process efficiency. Translates stakeholder requests into actionable insights, creating scalable datasets and dashboards that reduced processing time by 90%.
Overview
10
10
years of professional experience
Work History
Operational Reporting Specialist
Florida State Dept. of Children & Families, Office of Child & Family Wellbeing, Data Reporting Unit
Tallahassee
06.2023 - Current
Own and maintain operational analytics and reporting infrastructure used by cross-functional stakeholders to monitor performance and answer high-priority business questions and federal reporting needs.
Designed multiple reporting dashboards used to track business performance metrics and operational activity.
Created reporting automations that saved over 40 manual hours monthly.
Eliminated over 15 manual Excel and Microsoft Access processes to increase data quality assurance and reduce processing time by 90%
Executed complex SQL queries alongside data engineering resources to extract relevant data.
Initiated documentation project to preserve critical processes and institutional knowledge.
Developed training sessions and materials to onboard new team members effectively.
Medical Transcriptionist
Your Second Office, LLC
Baton Rouge
01.2016 - 01.2022
Produced over 1,000 monthly deliverables from raw data, ensuring timely availability for stakeholders.
Executed urgent deliverables with 24-hour turnarounds, meeting critical deadlines.
Ensured accurate documentation and organization with regards to deliverables.
Maintained privacy and data security of deliverables.
Generated and organized thousands of sensitive documents in multiple company databases.
Expert ability to prioritize projects under constant deadlines.
Interpret and convert written and verbal information to data driven KPIs.
Provided mentorship to new hires to support their onboarding process.
Education
Data Science & Analytics program certificate -
Georgia Institute of Technology
Atlanta, GA
03-2023
Master of Arts - Music Performance
Northwestern University
Evanston, IL
06-2012
Bachelor of Music - Music Performance
Slippery Rock University
Slippery Rock, PA
06-2010
Skills
SQL querying
Data visualization dashboards
Data analysis techniques
Data collection techniques
Data security compliance
Time series analysis
Python programming
Full stack development
ORM tools
Database design and development
Version control with Git
Azure DevOps
Technical documentation
Trend analysis
Quality control processes
Data validation methods
Timeline
Operational Reporting Specialist
Florida State Dept. of Children & Families, Office of Child & Family Wellbeing, Data Reporting Unit
Senior Data Reporting Analyst at Mountain State/Highmark Blue Cross and Blue ShieldSenior Data Reporting Analyst at Mountain State/Highmark Blue Cross and Blue Shield