Anna Barrett
Erdenheim, PA,PA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server/Front of House Staff Member
Sorrentino Pasta And Provisions
09.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created Desert/ appetizer orders
Server/Hostess
Cedarbrooke Country Club
05.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Birthday Party Host
Bounce U
09.2019 - 03.2020
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
Education
Associate of Arts - Advertising And Public Relations
The Pennsylvania State University
State College, PA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Food Running
- High-volume dining
- Quality Control
Accomplishments
Trained new employees at Cedarbrooke Country Club
Timeline
Server/Front of House Staff Member
Sorrentino Pasta And Provisions
09.2022 - 08.2023
Server/Hostess
Cedarbrooke Country Club
05.2020 - 09.2022
Birthday Party Host
Bounce U
09.2019 - 03.2020
Associate of Arts - Advertising And Public Relations
The Pennsylvania State University
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