Anna Baughman

• I excelled in caring for the age groups ranging from 2 months-5 years
• Following a curriculum and engaging in activities that assist the children meeting their growth milestones.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

• Completed required 500 Hr
• Course and passed the MBLEX exam on the first attempt.

• Setting Appointments as a communication specialist between client and massage therapist
• Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
• Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
• Utilized property management software effectively to manage bookings, cancellations, and payment processing.

• Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
• Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
• Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
• Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
• Organized and used industrial cleaning products following strict safety procedures.

• Signing up new members and answering inquiries for existing members.
• Entered and updated sensitive customer information during check-ins.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• POS and price setting for new merchandize.

• Observed activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Adhered to strict health protocols during meal preparation and general hygiene practices to maintain a sanitary environment.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Implemented daily routines and activities to stimulate and engage children.
• Handled daily administrative tasks efficiently to minimize time away from children.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

• The assignment started as a temporary position fulfilling standard mail order process
• June of 2017 the tasks expanded to handling email inquiries from customers and other developing departments as a liaison.
• In December of 2017 my tasks expanded even further to develop reports for two department's audits.
• In April 2018 a horizontal move towards Report Specialist developing reports and graphs to detect trends to help predict demand for staffing.
• I worked directly with the Directing Manager and HR to develop executive summaries to be used in Board Conferences.

• Benefit Adviser: Legacy Team Member & New Client Team- My responsibilities were to answer phone calls from customers and/or benefit recipients
• I was to assist the caller transition from their group health insurance, and into an Individual Health Plan based upon their needs.
• Tailored recommendations based on thorough assessments of individual client needs, budgets, risk tolerance levels, ultimately guiding them towards suitable policy options.
• Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
• Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with the rapidly changing health insurance landscape.
• Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.

• My responsibilities were to guide my team through system technical issues and answer phone calls answering questions regarding account information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Streamlined call center processes for improved efficiency and reduced wait times.

• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained electronic filing systems and categorized documents.
• Scheduled appointments and conducted follow-up calls to clients.

• I oversaw and had responsibilities of teaching children between the ages of 2 weeks and 14 years old, as the parents of the children were in training classes in the next door facility.

• I excelled in serving customers using the front register, drive through window, and food construction process
• I often handled two tasks at the same time
• I was offered Team Manager position but declined for scheduling reasons.

• I served customers at tables by using refined listening skills
• Other responsibilities were bussing and cleaning the restaurant.

Status: Active

• Professional Development: Business and Professional Conduct
• Relevant Coursework Anatomy & Kinesiology