Anna Bautista
El Cajon,CA
Summary
Proven Online Marketing Manager with a track record of enhancing customer loyalty and boosting website traffic by over 30% at Standout By Design LLC. Expert in mobile marketing and data-driven decision-making, I excel in teamwork and creative thinking. My strategic approach to digital marketing and exceptional communication skills have significantly increased brand visibility and lead generation. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Online Marketing Manager
Standout By Design LLC
San Diego, CA
09.2023 - Current
- Enhanced customer loyalty by creating personalized email campaigns based on customer preferences and behavior.
- Boosted website traffic through effective search engine optimization techniques.
- Monitored competitor activity to stay ahead of industry trends while adjusting marketing approaches accordingly.
- Increased brand visibility by implementing strategic online marketing campaigns.
- Maximized online presence by staying up-to-date with industry trends, tools, and best practices in digital marketing.
- Utilized mobile app advertising tactics for reaching users on various devices, boosting app downloads significantly over time.
- Generated leads with targeted email marketing strategies.
Sandwich Artist
SUBWAYRestaurants
San Diego, CA
04.2022 - 12.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
Cashier
7 Eleven Store
San Diego, CA
04.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sandwich Artist
SUBWAYRestaurants
San Diego, CA
10.2018 - 12.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Increased repeat customer visits by providing friendly and engaging service.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Catering
Gloria Aguayo
San Diego, CA
03.2010 - 07.2018
- Coordinated with catering teams to provide exceptional food service, adhering to dietary restrictions as needed.
- Increased customer satisfaction by consistently delivering high-quality catering services for various events.
- Employed differentiated instruction methods, catering to diverse learning styles within the classroom setting.
- Coordinated with catering services to guarantee seamless integration of food service into events.
- Facilitated smooth operations during events by managing logistics, including catering coordination and equipment setup.
- Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Incorporated dietary restrictions into dessert offerings, catering to a wide range of customer preferences.
- Met with client and Catering Manager to plan food and beverage selections.
- Oversaw catering orders to verify accuracy and completeness.
- Expanded catering services for special occasions, increasing revenue streams for the business.
- Organized catering arrangements to accommodate various dietary preferences, enhancing attendee comfort.
Education
GED - General Studies
Foothills Adult School
El Cajon, CA06.1997
Skills
- Mobile marketing
- Data-driven decision-making
- Customer Retention Strategies
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Creative Thinking
- Active Listening
- Effective Communication
- Decision-Making
Timeline
Online Marketing Manager
Standout By Design LLC
09.2023 - Current
Sandwich Artist
SUBWAYRestaurants
04.2022 - 12.2022
Cashier
7 Eleven Store
04.2021 - 12.2021
Sandwich Artist
SUBWAYRestaurants
10.2018 - 12.2020
Catering
Gloria Aguayo
03.2010 - 07.2018
GED - General Studies
Foothills Adult School