Anna Baylor
Wasilla,AK
Summary
A well rounded candidate with an excellent track record of over coming obstacles, ensuring job duties are fulfilled, enhancing team collaboration and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. And willingness to take on added responsibilities to meet team goals. Detail-oriented administrator skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
10
10
years of professional experience
Work History
Front Office Administrator
Purcell Tire and Service Centers
2023.07 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Prepared invoices and product for shipment, pickup, and courier services to expedite delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Representative
Classic Collision
2022.12 - 2023.07
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for repairs, services, and company information with 40+ vehicles on site.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about vehicle updates and changes.
Store Manager
Alaska Tire Service
2014.04 - 2022.12
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees and 12 bays successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for 10 to 30 employees, depending on the season.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
No Degree - Career Explorations
Lower Columbia College
Longview, WA06.2010
GED -
HRC, Inc
Palmer, Alaska02.2010
Skills
- Meeting Coordination
- Calendar Management
- Office Supply Management
- Document Scanning
- Telephone reception
- Business Correspondence
- File Organization
- Document Management
- Customer Engagement
- Customer Service Management
- Shift Scheduling
- Team Development
- Employee Terminations
- Staff Management
Timeline
Front Office Administrator
Purcell Tire and Service Centers
2023.07 - Current
Customer Service Representative
Classic Collision
2022.12 - 2023.07
Store Manager
Alaska Tire Service
2014.04 - 2022.12
No Degree - Career Explorations
Lower Columbia College
GED -
HRC, Inc
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