Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

ANNA B. BELLITTI

RIDGEWOOD

Summary

Dedicated customer service expert with extensive experience in handling inbound calls and ensuring customer satisfaction. Recognized for strong active listening and multitasking capabilities, contributing to efficient task completion in diverse settings. Proficient in manual labor and equipment operation, with a focus on maintaining a safe and organized workspace. Committed to supporting team dynamics and achieving positive outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Substitute Paraeducator, Special Education

NYC Department of Education
New York
05.2024 - 05.2025
  • Facilitated communication between staff members concerning strategies for addressing challenging behaviors exhibited by some students.
  • Employed various teaching techniques such as visual aids, hands-on activities, and role-playing exercises to engage learners.
  • Collaborated with school administrators, counselors, and other professionals to ensure that student's educational goals were met.
  • Organized materials needed for instructional activities and assisted teachers in creating lesson plans tailored to individual student needs.
  • Provided assistance to individuals or groups of students requiring extra support or reinforcement related to course content material.
  • Assisted teachers in maintaining accurate records of attendance, grades, assignments completed by each student.
  • Conducted assessments of student performance and provided feedback to teachers and parents.
  • Provided guidance to teachers on how to best meet the needs of students with special needs.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Helped the head teacher by restocking missing or low supplies in the classroom, and maintaining the cleanliness and safety of the classroom.
  • Supervised students during transitions which included feeding times, adapted physical education, and dismissal periods to prevent injuries and fights.
  • Attended training and workshops to improve teaching and safety skills.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Daily toilet and feeding assistance.

2. Assistant to Operations Coordinator

InVite Health
Long Island
11.2022 - 04.2024
  • Supported day-to-day coordination of operational activities.
  • Conducted a variety of administrative and clerical responsibilities, such as entering purchase orders accurately and efficiently, and maintaining communication with clients.
  • Maintained procedural documentation for reference regarding delivery claims validity, investigated details, and communicated with clients to resolve issues.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted warehouse responsibilities, such as ordering shipping supplies and boxes to efficiently ship specifically shaped products in a safe and most economical manner; upheld the maintenance and organization of work areas to optimally fit into the warehouse; diligently interacted with vendors and freight companies; received, picked, packed, palletized, stacked, and sorted merchandise, as well as loaded and unloaded freight to be shipped.

1. Assistant Store Manager

InVite Health
Forest Hills
01.2019 - 11.2022
  • Provided leadership support during peak business hours by motivating staff members to meet daily sales, and productivity goals.
  • Collaborated with nutritionists to provide health and wellness; addressed various health concerns with personalized solutions using nutraceutical formulas and science-based information.
  • Demonstrated flexibility by working varied shifts to meet business and staffing needs.
  • Executed merchandising strategies to enhance product visibility and drive customer engagement.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Oversaw aspects of maintenance, inventory, and daily activity management, including deliveries and restocking.
  • Formed and sustained strategic relationships with clients using excellent verbal skills in conversation, enforcing policy procedures, handling inquiries, conflicts, and follow-through.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day by overseeing daily cash-handling procedures as a designated key carrier for any POS adjustments, and reconciling discrepancies as necessary.

Child Care Provider (Special Needs)

Self-Employed
Queens
01.2009 - 10.2018
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Provided a safe, nurturing, clean, and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Planned field trips to local parks, libraries and other educational places.
  • Assisted with feeding infants and toddlers during meal times.
  • Assisted children in development of social, communication and problem-solving skills.
  • One-on-one support during times of related services, such as ABA, speech, physical, and occupational therapies; carried out treatment plans.

Internet Retail Sales/Customer Service Representative

Tuesday's Child Boutique, Inc.
Brooklyn
11.2006 - 09.2008
  • Company Overview: Exclusive children's fashion retailer.
  • Processed all online, national, and international transactions, including shipping and handling.
  • Helped manage inventory, incorporating photographing, uploading, and accurately describing a variety of children's wear brands.
  • Answered internet leads within the boutique's required time, via phone or email, with product information and pricing.
  • Diligently interacted with vendors and freight companies.
  • Built rapport with new and loyal customers, assuring proper completion through follow-up, and resolving any issues that may have inconvenienced the purchaser.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Retail Sales/Customer Service Associate

Ibiza Kidz
New York
11.2005 - 10.2006
  • Company Overview: An independent children's clothing and toy store, featuring European-imported shoes.
  • Assisted the visual team in determining the display of merchandise.
  • Communicated out-of-stock and other patron-impacting issues to the proprietor and buyer.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system, as well as returns, exchanges, and refunds, in accordance with company policies.
  • Handled customer complaints in a professional manner.

Education

A.A. - Liberal Arts: Social Sciences And Humanities

BMCC (Borough of Manhattan Community College)
Manhattan, NY
12.2011

Skills

  • Microsoft applications
  • Customer service
  • Effective communication
  • Basic language skills in Italian and Spanish
  • Special education / Disability Awareness
  • Teamwork / Relationship building
  • Maintenance / Organization

References

Available upon request.

Certification

  • 2024 - Successfully completed (ATAS) New York State Assessment of Teaching Assistant for a Level 1 Teaching Assistant Certificate
  • 2024 - Successfully completed the following NYSED-approved workshops:
  • Child Abuse Identification / School Violence Prevention / Dignity for all Students Act / Autism

Timeline

Substitute Paraeducator, Special Education

NYC Department of Education
05.2024 - 05.2025

2. Assistant to Operations Coordinator

InVite Health
11.2022 - 04.2024

1. Assistant Store Manager

InVite Health
01.2019 - 11.2022

Child Care Provider (Special Needs)

Self-Employed
01.2009 - 10.2018

Internet Retail Sales/Customer Service Representative

Tuesday's Child Boutique, Inc.
11.2006 - 09.2008

Retail Sales/Customer Service Associate

Ibiza Kidz
11.2005 - 10.2006

A.A. - Liberal Arts: Social Sciences And Humanities

BMCC (Borough of Manhattan Community College)

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