- Youth Development Programs
- Crafting and DIY Projects
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Photography
- Kayaking
- Outdoor Recreation
- Backpacking and Hiking
Anna Beeh
Dubuque,IA
Summary
Results-driven office professional with extensive experience in quality operations and improvement, data processing, claims handling, and bookkeeping across multiple business sectors. Possess in-depth knowledge of healthcare call center quality operations, banking and accounting procedures (including QuickBooks). Strong attention to detail, problem-solving abilities, time management skills, and error correction. Excels at customer and client interaction to address inquiries, provide information, and resolve issues. Proficient in Microsoft Office. Collaborative leader who partners with coworkers to foster an engaged work culture. Documented strengths in building relationships with diverse stakeholders in dynamic settings. Proven track record of maintaining high standards and delivering results in production environments while upholding safety protocols. Highly adaptable and prioritizes precision and problem-solving. Proactive and goal-oriented with excellent time management skills. Reliable and adaptable with a capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator/Photographer
ANNA M BEEH PHOTOGRAPHY
01.2013 - Current
- Photographing weddings, family and student portraits
- Created content for calendars, home and business décor
- Editing photographs in Adobe Lightroom and Photoshop
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Accounting Assistant
LANG ACCOUNTING SERVICES (FORMERLY CUSTOM BOOKKEEPING AND ACCOUNTING)
01.2022 - 05.2024
- Complete various accounting functions for multiple clients on a monthly, weekly, and daily basis as needed for more than 20 clients
- Input invoices into the accounting systems
- Create checks for clients
- Enter monthly bank and credit card statements
- Process client payroll
- Onboard new client files
- Perform bank reconciliations, verify Balance Sheet and Profit and Loss statements for accuracy
- Scan documents into company files
- Assist with answering phones and sorting incoming mail allowing management to focus on priorities.
Accounting Assistant
KAPPES MILLER MANAGEMENT
02.2021 - 10.2021
- Performing various accounting functions for accounts payable and receivable for multiple condominium properties
- Work with community management, assisting to improve customer service and meet property owner needs
- Input invoices into the billing system
- Research client errors and complaints
- Work with property managers to maintain client files and research client errors and complaints
- Process ACH returns, return checks and enter, homeowner payments
- Scan accounts payable and accounts receivable to company files
- Assist with answering phones and sorting incoming mail
- Process welcome letters for new owners, set up ACH payments and send delinquency letters and non-sufficient funds letter
- Order coupon payment books for homeowners
Quality Operational and Improvement Coordinator
UNIVERSITY OF IOWA HOSPITALS AND CLINICS
08.2014 - 12.2020
- Performing all functions of phone monitoring of quality standards for the UI Patient Appointment Center, in addition to analyzing and reporting the results
- Monthly monitoring of phone calls varying between 475 and 650 calls
- Builds, maintains, and tests quality assurance forms, agent mapping, and report definitions in Calibre and Cisco, call recording and voice analytics systems
- Performs statistical analysis for leadership to aid in performance evaluation and staff education and supervisors to improve clinic-scheduling processes
- Ensuring all data and reporting has been validated, and accurate
- Collaborating with the training department to determine need for UI PAC support staff
- Workings with leadership to improve assigned processes as needed in accordance with policies and procedures
- Collect, organize, monitor and distribute information related to quality and process improvement functions, including compliance and documentation of quality management standards
- Monitor scheduler and operator incoming phone calls for quality assurance reducing errors
- Builds, maintain and test quality assurance forms, agent mapping and report definitions in call recording and voice analytics systems
- Perform statistical analysis and reporting to aid in performance evaluation and staff education, including productivity statistics, call statistics, break times, log in time and appointments scheduled
- Provide significant markers and recommendations to the management and training team for potential interventional measures
- Identify and investigate changes to workflows, technical issues and other causal links to phone monitoring data gathered
- Audit quality and operational processes to assure compliance
- Identify and report scheduling limitations for the UI PAC to aid in increasing patient access and patient satisfaction
- Collaborate with the training department to determine needs for UI PAC support staff and supervisors to improve clinic-scheduling processes
- Assist with preparing and presenting training program
Data Support Specialist
MERCER ADMINISTRATION, Marsh McLennan Companies
07.2010 - 04.2013
- Maintain individual client outbound file processing instructions
- Process inbound client census data files
- Serve as liaison with offshore support staff in India
- Document, peer review and track daily client required data files
- Utilized as backup for outbound file processing and internal peer reviews
Claims Processing Specialist
MERCER ADMINISTRATION, Marsh McLennan Companies
04.2007 - 07.2010
- Notified clients of funding requirements for processed claims
- Assisted with electronic claims sorting and routing
- Applied repricing to claims on specific carrier websites, corrected electronic claims and performed corrections in the scanning database
Bookkeeper
FARMERS & MERCHANTS SAVINGS BANK
03.1998 - 02.2007
- Processed daily ACH files
- Requested ATM and sent ATM files
- Processed checks for sending to Federal Reserve Bank
Education
Associate of Applied Science - Accounting Specialist
Northeast Iowa Community College
Peosta, IA05.1990
Skills
- QuickBooks and Accounting Suite
- Employee Coaching and Quality Assessment Skills
- Rippling
- Epic
- Profit and loss
- Attention to detail
- Service-oriented Approach
- Teamwork and collaboration
- Appointment Coordination
- Desktops, laptops, and mobile devices
- Tableau
- ClickUp
- Canopy
- Teams
- Microsoft Office Products
- Outlook
- 10 Key Calculator
- Cash Register
- Appfolio
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of six in the development of quality assurance standards.
Certification
GOLD level Certification, ACT
Volunteer Community Activities Interests
- Youth for Christ Assistant, Preschool teacher and coordinator in production of church plays
- Cheerleading Coach - Edgewood-Colesburg High School
- Owner/Operator of antique and collectibles booth
Interests
Timeline
Accounting Assistant
LANG ACCOUNTING SERVICES (FORMERLY CUSTOM BOOKKEEPING AND ACCOUNTING)
01.2022 - 05.2024
Accounting Assistant
KAPPES MILLER MANAGEMENT
02.2021 - 10.2021
Quality Operational and Improvement Coordinator
UNIVERSITY OF IOWA HOSPITALS AND CLINICS
08.2014 - 12.2020
Owner/Operator/Photographer
ANNA M BEEH PHOTOGRAPHY
01.2013 - Current
Data Support Specialist
MERCER ADMINISTRATION, Marsh McLennan Companies
07.2010 - 04.2013
Claims Processing Specialist
MERCER ADMINISTRATION, Marsh McLennan Companies
04.2007 - 07.2010
Bookkeeper
FARMERS & MERCHANTS SAVINGS BANK
03.1998 - 02.2007
Associate of Applied Science - Accounting Specialist
Northeast Iowa Community College
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