Anna Begley
Buford,GA
Summary
A dynamic and results-driven professional with a proven track record, recognized for exceptional proficiency in CRM software and an aptitude for cultivating strong client relationships. Adept at optimizing customer experiences, fostering brand engagement, and leveraging advanced communication skills to drive business growth. Demonstrated expertise in managing customer feedback and building lasting relationships, consistently contributing to significant improvements in client retention and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Porsche Atlanta Northeast
Buford, GA
05.2024 - Current
- Cultivated business partnerships to build lasting relationships with internal parties.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Conducted regular performance evaluations of customer service staff and provided constructive feedback.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Participated in community events and trade shows to promote brand awareness and customer engagement.
Aviation Petroleum Supply Specialist
United States Army
Marietta, GA
10.2016 - 10.2024
- Maintained records of vehicle maintenance activities and inspections.
- Coordinated with other aviation personnel to ensure safe operation of aircrafts.
- Inspected vehicle equipment conditions to verify compliance with federal regulatory requirements.
- Analyzed and reported data related to aircraft operations, performance, and safety.
Client Advisor
Hughes Subaru
Athens, GA
06.2022 - 04.2024
- Exuded professional expertise and resourcefulness to gain the trust and confidence of clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Provided recommendations on products and services based on client needs, and asset availability.
- Developed relationships with clients through regular communication and follow-up.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Generated sales leads by attending industry events and networking opportunities.
Education
Some College (No Degree) - Paralegal Studies
Athens Technical College
Athens, GASkills
- MS office suite
- Excellent communication
- Time management
- Interpersonal skills
- Customer feedback management
- CRM software proficiency
- Client relationship management
- Cross-selling techniques
Certification
- Porsche Brand Ambassador, Certified.
- Top 2 Client Advisor for two years
Languages
Spanish
Limited
English
Full Professional
Timeline
Customer Experience Manager
Porsche Atlanta Northeast
05.2024 - Current
Client Advisor
Hughes Subaru
06.2022 - 04.2024
Aviation Petroleum Supply Specialist
United States Army
10.2016 - 10.2024
Some College (No Degree) - Paralegal Studies
Athens Technical College