Anna Behm
Hollywood,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented financial professional adept at coordinating fiscal plans, AP and AR operations as well as inventory management. Good mathematical, communication and problem-solving abilities. Accomplished in reducing expenses, streamlining financial operations and improving reporting functions. Highly organized .
Overview
13
13
years of professional experience
Work History
Fiscal Specialist IV
St. Marys County Government
California , MD
03.2022 - Current
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
- Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.
- Delivered monthly reviews to finance leadership to explain performance.
- Developed, implemented and maintained internal standards, processes and routines based on group requirements.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Created and distributed reports on internal and external finances, audits and budgets.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
- Assist with planning, forecasting, formulating, and monitoring grant/agency budgets while assessing current and anticipated needs and costs and consulting with staff on availability of funds
- Prepare accounts receivable, cash receipts, accounts payable payment and purchase requests for submission to County Finance in accordance with established procedures and policy in a timely manner
- Train and/or provide back-up to other Specialists
- Coordinate with Procurement and ensure compliance to County Procurement Policy with purchasing requests and/or quotes from a Contracting Officer Representative
- Prepare and/or administer grant proposals, modifications, renewals, MOU’s/MOA’s, financial and programmatic reports, and special requests in compliance with grantor, county, federal, state, and local requirements while adhering to strict deadlines
- Identified issues, analyzed information and provided solutions to problems
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Exceeded goals through effective task prioritization and great work ethic
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
District Manager
Liberty Military Housing
Indian Head, MD
09.2020 - 03.2022
- Built positive and productive relationships with store and field leadership.
- Supervised 150 homes at the Indian head location and 741 homes at the Patuxent river location to enforce high-quality standards of operation.
- Supervised 7 people at Indian head location. Supervised 28 employees at Patuxent River location
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Increased customer satisfaction scores by 22%.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Brought delinquency from $175,000.00 down to $3500.00 in less than 6 months
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Preformed QC inspection and assisted in make-ready inspections of all housing prior to move in.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Trained and motivated leasing staff during bi-monthly trainings.
- Organized, tracked, and implemented marketing strategies in order to maintain set occupancy goals set by the Department of the Navy (DoN)
- Reviewed tenant’s eligibility when specific circumstances affected applicability status and came to a resolution based on DoN guidelines
- Communicated with residents and Government Partners offering strategic solutions to remedy problems.
- Maintained accurate and timely documentation of communication with clients.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
- Assisted in preparing for DoN audits. Ensured that audit recommendations were implemented, and progress was tracked
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Property Manager
Gates Hudson
Lexington Park, MD
10.2018 - 07.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Trained and motivated leasing staff during bi-monthly trainings.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Reviewed financial forecasts, budget, and operational goals.
- Created reports, recorded contracts, and kept employee records in corporate database and accounting software.
- Negotiated vendor contracts and presented to owners for approval.
- Identified and addressed potential safety issues and liability concerns.
- Inspected community common areas, apartment units, and model appearance to address problems.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained constant balance and accounting of property petty cash account.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Audited files and reported issues requiring follow-up to program manager.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Completed annual rent calculations using housing database software.
Acquisition Specialist / Project Analyst
CACI International
St. Inigoes , MD
07.2017 - 10.2018
- Development and Procurement Planning Conferences (PPC)
- Maintained and tracked data on current, pending, and closing projects.
- Held a Purchase -card and reconciled it weekly
- Input information into CWEPS
- Collected, analyzed, summarized and reported data to the program managers for Program Performance Status and Customer Satisfaction reports
- Composed final memos and handled final cost breakdowns for projects during the closing phase.
- Handled bids, purchases and processing of all materials needed for current and future projects
- Tracked and monitored progress on delivery orders or contracts.
- Oversaw contractor performance to encourage compliance with contractual standards.
- Reviewed requests for payments under performance-based payment clause.
- Maintained organized file management system to promote accessibility.
- Reviewed requests for payments under performance-based payment clause.
- Performed program management review and surveillance activities.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Researched new vendors and partners to obtain most cost-effective pricing for goods
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Worked with departments to find new and better items to fulfill diverse needs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed Acquisition Strategy Reports (ASR) and Procurement Initiation Document (PID)
- PPA Set up guidelines for Identifying budgets and estimates
- Monthly financial reports, MEL reports
- Provided support to the Government Engineer PM Support teams
- Project support for FRC, PMA-290, PMA-272
- Compiled, developed and completed division briefs for Statement of Work (SOW)
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reported project cost analyses to enhance workflow and increase profits.
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
- Collected data from diverse source formats.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Devised standardized project management documentation to streamline future management of repetitive projects.
Assistant District Manager
Liberty Military Housing
Patuxent River, MD
05.2015 - 07.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Set up appointments with contractors to complete all necessary work to ensure quarters remained in good repair regarding cleanliness, maintenance and future residents' expectations upon move in
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Posted policies and rules in common areas for tenant review.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Attended staff meetings and took extensive notes to share with property manager.
- Trained and motivated leasing staff during bi-monthly trainings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Member Service Representative
Navy Federal Credit Union
Lexington Park, MD
01.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effective liaison between customers and internal departments.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Optimized customer support by establishing collaborative service environment.
- Facilitated inter-departmental communication to effectively provide customer support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Surpassed sales goals through implementation of effective marketing strategies.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Assistant Manager
Kennys Flowers
Leonardtown, MD
03.2008 - 01.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Education
Associate of Science - Funeral Service And Mortuary Science
Pittsburg Institute of Mortuary Science
East Pittsburgh, PA2024
Bachelor of Arts - Business Marketing
University of Phoenix
Tempe, AZ11.2023
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2015
Skills
- Organizational Standards
- Detailed Analysis
- Production Operations
- Payroll Operations
- Account and Ledger Reconciliations
- Internal and External Regulations
- Advanced Excel Spreadsheet Functions
- Monitoring Expenditures
- General Ledger Reconciliation
- Departmental Operations
Timeline
Fiscal Specialist IV
St. Marys County Government
03.2022 - Current
District Manager
Liberty Military Housing
09.2020 - 03.2022
Property Manager
Gates Hudson
10.2018 - 07.2019
Acquisition Specialist / Project Analyst
CACI International
07.2017 - 10.2018
Assistant District Manager
Liberty Military Housing
05.2015 - 07.2017
Member Service Representative
Navy Federal Credit Union
01.2014 - 05.2015
Assistant Manager
Kennys Flowers
03.2008 - 01.2014
Associate of Science - Funeral Service And Mortuary Science
Pittsburg Institute of Mortuary Science
Bachelor of Arts - Business Marketing
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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