ANNA BENNETT
Boyd
Summary
Personable and friendly empathetic person with excellent communication skills and genuine passion for helping others. I have a solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success. I offer warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. I will bring the ability to quickly grasp new concepts and master tools essential for customer service roles. I am ready to use and develop problem-solving and active listening skills in customer service representative roles.
Overview
24
24
years of professional experience
Work History
Warehouse Associate
CES
05.2023 - 06.2024
- Prepared orders for shipment by pulling orders, packing, and labeling merchandise daily.
- Assisted in training new hires on best practices for working as puller and overall job responsibilities we have in mezzanine.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated zebra computer scanners daily by scanning shelves before i pulled orders, checking for correct product location and product# and keeping track of the quantity of the orders customers were requesting.
- Performed inventory control, such as counting current merchandise that I had currently on my assigned floors, and stocking merchandise daily.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Survey Interviewer
DSS Research
07.2019 - 05.2020
- Adjusted scripts to better target needs and interests of specific individuals.
- Explained survey objectives and procedures to interviewees.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
Cashier
CHICKEN EXPRESS
07.2014 - 05.2015
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted customers by answering general questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Learned duties for various positions and provided backup at key times.
- Operated POS cash register to complete customers purchases with cash or cards daily.
- Greeted customers with smile entering store and responded promptly to customer needs.
Hotel Reservationist CSR
West Telemarketing
10.2008 - 06.2009
- Check dates daily for current and future hotel resort events and book restaurant reservations if requested.
- Actively address and guest general inquiries of the hotels or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Resolved guest issues swiftly, resulting in positive feedback from both guests and management.
- Managed high call volumes efficiently, maintaining professionalism and exceptional customer service standards.
Cashier-Park Greeter
Burnett Staffing Agency
04.2008 - 09.2008
- Greeted customers with smile entering store and Park responded promptly to customer needs.
- Answered general questions regarding park directory and explaining daily and overnight rates.
- Contributed to store success by maintaining high standards of cleanliness throughout the store.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative Outbound/Inbound
Orion Marketing Group
09.2003 - 06.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contacting interested parties about refinancing their homes. Assisting customers on daily basis with general questions about home equity loans and explaining what options that the loan can be used for. Assisted customers with applications for home equity loans and advising potential customers on best rates and options to choose from that fit their needs.
- Responded to customer general requests in for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
USAA Credit Card Fraud Control Representative
Calling Solutions Inc
03.2001 - 04.2002
- Enhanced company reputation by providing exceptional customer service and support.
- Answering calls, assisting customers with general questions regarding their accounts by checking balances, transfer money into their accounts, and processing payments when requested. Occasionally contacting current clients with possible fraud found on their accounts.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere over the phone.
Outbound Sales Representative
Metro News
07.2000 - 04.2001
- Increased sales revenue through strategic cold calling by building rapport, friendly tone and smile while speaking to each customer.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Contacted current and interested customers in receiving and renewing subscriptions for their local newspaper. Assisted with any questions that the customers may have about their current subscription in general. Notified customer of the current special deal's we were offering. Transfer calls for billing.
Receptionist
H & R Block
01.2000 - 04.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients daily and answered any general questions about their tax returns.
- Answered phone promptly and directed incoming calls accordingly exemplifying excellent customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Filing Tax Returns. Copy and faxing important documents.
Education
High School Diploma -
Mountain View High School
Vancouver, WA06.1995
Skills
- Pulling, packaging and labeling
- Excellent Attention to detail
- Problem-solving
- Team collaboration
- Active listening
- Critical thinking
- Data entry
- Call center Inbound calls experience
- Customer satisfaction
- Professional telephone demeanor and voice
- Building rapport
- Quality control
- Fast Learner
- Positive attitude
- Assertiveness
Timeline
Warehouse Associate
CES
05.2023 - 06.2024
Survey Interviewer
DSS Research
07.2019 - 05.2020
Cashier
CHICKEN EXPRESS
07.2014 - 05.2015
Hotel Reservationist CSR
West Telemarketing
10.2008 - 06.2009
Cashier-Park Greeter
Burnett Staffing Agency
04.2008 - 09.2008
Customer Service Representative Outbound/Inbound
Orion Marketing Group
09.2003 - 06.2007
USAA Credit Card Fraud Control Representative
Calling Solutions Inc
03.2001 - 04.2002
Outbound Sales Representative
Metro News
07.2000 - 04.2001
Receptionist
H & R Block
01.2000 - 04.2000
High School Diploma -
Mountain View High School
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