Anna Bertram
Magnolia,TX
Summary
I am a friendly and reliable worker with experience in fast-paced coffee shops and restaurants, childcare, and in multiple community service environments! I am skilled in multitasking, building customer relationships, and maintaining smooth daily operations. I have proven leadership abilities as a shift leader, with strong organizational and team collaboration skills. Additionally, I hold both TABC and Food Handler's certifications.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Barista, FOH Staff Member
Manna Bread From Heaven Bakery
11.2025 - 08.2026
- Prepared specialty drinks and bakery items with consistent quality and speed.
- Developed customer relationships, resolved service concerns and conflict management professionally.
- Managed both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated coffee and kitchen equipment, and point-of-sale system to support smooth daily service.
Barista, Shift Leader
Island Joes Coffee and Gallery
03.2023 - 06.2025
- Worked as shift leader in daily operations, including staff work and shift transitions. Customer favorite!
- Trained both FOH and BOH staff in coffee and food order on SOPs, TOAST POS system, and daily shift work.
- Handled cash transactions and reconciled registers at the end of shifts.
- Handled weekly delivery truck shipments and merchandising including creation, restocking, and inventory.
Nanny
Rebecca Weber, Victoria Holland
07.2021 - 04.2023
- Cared for up to ten children at a time as a mother's group nanny and day nanny
- Provided meals, homework help, and housework support.
Childcare Provider
MOPS Organizations
09.2020 - 05.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Prepared age-appropriate lessons, crafts, and play-based learning activities.
Teacher's Assistant
Sunlight Preschool
10.2019 - 04.2020
- Supported lead teachers with classroom activities, monitored children, and prepared learning materials.
- Assisted in the development of individualized learning plans for students.
Education
Bachelor of Arts - Liberal Arts
Thomas Edison University
Trenton, NJ05-2027
High School Diploma -
EXCEL
Oklahoma City05-2022
Skills
- Exceptional customer service
- Food handler certified
- Coffee service training
- Alcohol service training
- TOAST POS systems
- Connection and relationship building
- Teamwork & conflict management
- Multitasking, organization
- CPR Certified
Certification
- TABC Certified
- Food Handler's Certified
- CPR Certified
Timeline
Barista, FOH Staff Member
Manna Bread From Heaven Bakery
11.2025 - 08.2026
Barista, Shift Leader
Island Joes Coffee and Gallery
03.2023 - 06.2025
Nanny
Rebecca Weber, Victoria Holland
07.2021 - 04.2023
Childcare Provider
MOPS Organizations
09.2020 - 05.2021
Teacher's Assistant
Sunlight Preschool
10.2019 - 04.2020
Bachelor of Arts - Liberal Arts
Thomas Edison University
High School Diploma -
EXCEL