Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANNA BESLER

Product Management
Newport,RI

Summary

Multifaceted business leader with extensive end-to-end product management experience, from concept to client delivery. Detail-oriented and adaptable self-starter who excels in dynamic, fast-paced environments. Budget and deadline driven, with a focus on bringing to life high-quality products for customers, and delivering results that will help grow organizations top and bottom lines.

Overview

2
2
Certifications
4
4
years of post-secondary education
11
11
years of professional experience

Work History

Mobile Experience Product Owner

Citizens Bank
Johnston, RI
02.2020 - Current
  • Led the roll out of Citizens new mobile app, owning the account summary, account transaction, and customer transaction search banking experiences.
  • Conceptualized and deployed engagement initiative that led to 3 star increase in app store iOS & Android ratings, enabling neighborhood and town to achieve their key yearly objectives.
  • Oversaw Mobile Chat 3rd Party LivePerson Integration and entire deployment from vision and creation to rollout and delivery.
  • Developed relationships with key clients and client thought leaders to help inform decision making and provide advocacy to Citizens solutions.

Senior Application Manager/ Product Owner

SOLIDIFI Corporation
Middletown, RI
10.2016 - 12.2019
  • Partner with operations, analytics, and business line key stakeholders identify and size immediate test and learn opportunities, in addition to long-term growth strategy.
  • Work with testing teams to ensure both product quality and functional goals are being met within each sprint and throughout the project lifecycle.
  • Develop product specs, review requirements, and effectively manage internal processes and external vendors, using agile methodology.
  • Act as the voice of NexGen and the customer for projects driven by other areas of the organization driving multiple revenue channels.
  • Lead "scrum" teams (including UX) in developing key functionality and key features across both front end and back end
  • Work with analytics team to build executive level reports that include program results, future forecasts, and product .

Software Team Leader

SOLIDIFI Corporation
Middletown, RI
10.2015 - 10.2016
  • Owned product backlog, grooming items, creating user stories, and acceptance criteria.
  • Led software administrator team and identified tradeoffs and dependencies as well as problem solving risks that may appear in team backlog.
  • Executed several medium to large scale projects working with Product Director, Clients, and Development team utilizing project management principles.
  • Created and maintained application user guides, and update release notes.
  • Reviewed software for end user experience accuracy.
  • Troubleshot and resolved web application issues escalated from customer support and other departments with exemplary client satisfaction rate.

Insurance Analyst

Linear Title and Closing
Middletown, RI
09.2014 - 10.2015
  • Conducted in depth analysis of high volumes of mortgages, liens, judgments and easement documents to determine ownership, legal restrictions, or other legalities that could affect ownership of properties nationwide.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Communicated and collaborated with attorneys, lenders, and escrow agents to resolve issues.

High School Teacher

Advanced Placement, Community School of Davidson
Davidson, NC
07.2013 - 06.2014
  • Launched the AP Psychology course for legacy class at CommunitySchool of Davidson, which is a top 3 school in North Carolina.
  • Planned and implemented several long term academic and socialprojects that occurred throughout the school year.
  • Achieved a 92% pass rate, and an average score of 4 for the APPsychology Exam.

High School Teacher, Advanced Placement

Vance High School
Charlotte, NC
06.2010 - 06.2013
  • Elected by department to be our Representative for School Leadership Committee, and held monthly meetings and drove school wide initiatives to support our Title One funding goals
  • Appointed as New Teacher Liaison, and held monthly meetings with new teachers offering advice and coaching.
  • Elected New Teacher of the Year

Education

Graduate Certificate in History & Social Sciences - Urban Education

Zebulon Vance High School
09.2008 - 01.2010

Bachelor of Arts - History & Psychology

University of Iowa
Iowa City, IA
09.2002 - 05.2005

Skills

Agile Framework: Scrum, Scaled Scrum, and SAFe

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Certification

PMP

Timeline

Mobile Experience Product Owner

Citizens Bank
02.2020 - Current

CSPO

02-2020

PMP

10-2018

Senior Application Manager/ Product Owner

SOLIDIFI Corporation
10.2016 - 12.2019

Software Team Leader

SOLIDIFI Corporation
10.2015 - 10.2016

Insurance Analyst

Linear Title and Closing
09.2014 - 10.2015

High School Teacher

Advanced Placement, Community School of Davidson
07.2013 - 06.2014

High School Teacher, Advanced Placement

Vance High School
06.2010 - 06.2013

Graduate Certificate in History & Social Sciences - Urban Education

Zebulon Vance High School
09.2008 - 01.2010

Bachelor of Arts - History & Psychology

University of Iowa
09.2002 - 05.2005

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ANNA BESLERProduct Management