Anna Blue
Joliet
Summary
Dynamic business professional with 8 years of diverse experience. With strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Anna Blues Cleaning Services
08.2024 - Current
- Managed daily operations, ensuring timely and efficient service delivery to clients.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior housecleaning to customers.
- Developed and implemented quality control measures to maintain high standards of cleanliness.
- Built partnerships with local businesses to expand customer base and drive sales growth.
Manager/Trainer/DC Specialist
Summit Cleaning
04.2022 - 08.2024
- Provided ongoing support and feedback to cleaning staff to improve performance.
- Assisted in inventory management and supply ordering for cleaning products.
- Demonstrated ability to adapt to changing schedules or routines; excellent time management skills.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Conducted assessments to identify skill gaps and tailored training solutions accordingly.
- Mentored new employees on safety protocols and cleaning techniques for optimal productivity.
- Established and maintained quality control standards.
Assistant Manager
CottageCare Housecleaning
04.2021 - 04.2022
- Supervised daily operations, ensuring high-quality housecleaning services.
- Trained and mentored new staff, enhancing team performance and efficiency.
- Developed and implemented cleaning protocols, increasing client satisfaction.
- Collaborated with clients to customize cleaning plans, addressing specific needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Rental Sales Representative
Ryder Transportation
11.2019 - 04.2021
- Greeted customers and responded to inquiries via telephone and in person, detailing rental and maintenance procedures.
- Developed lasting rapport with staff, customers, and vendors to enhance service delivery.
- Collected payments, explained charges, and inspected returned rentals for damage or concerns, ensuring accurate transactions.
- Provided exceptional support to customers by addressing all needs proactively.
- Developed strong relationships with clients, enhancing customer loyalty and repeat business.
- Managed rental transactions, ensuring accuracy and efficiency in customer service processes.
- Oversaw fleet maintenance schedules, coordinating repairs to minimize vehicle downtime.
- Placed sales calls and handled sales for incoming customer calls.
Loss Prevention Associate
J.C. Penny
03.2016 - 11.2019
- Monitored store premises to deter theft and ensure safety protocols.
- Conducted regular audits of inventory to identify discrepancies and loss.
- Collaborated with law enforcement during investigations to resolve theft cases.
- Collaborated with store management to develop loss prevention strategies.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
- Supported store management in resolving customer disputes related to suspected fraudulent transactions or other security concerns.
- Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
Education
Psychology - Psychology
Joliet Junior College
Joliet, IL01.2025
Psychology
Pikes Peak Community College
Colorado Springs, CO09-2019
Skills
- Effective time management
- Effective multitasking
- Clear interpersonal communication
- Problem-Solving Skills
- Operations management
- Documentation and reporting
- Recruitment expertise
- Staff training and development
- Sales negotiation
- Personnel management
- Inventory management
- Strategic planning
Timeline
Owner/Operator
Anna Blues Cleaning Services
08.2024 - Current
Manager/Trainer/DC Specialist
Summit Cleaning
04.2022 - 08.2024
Assistant Manager
CottageCare Housecleaning
04.2021 - 04.2022
Rental Sales Representative
Ryder Transportation
11.2019 - 04.2021
Loss Prevention Associate
J.C. Penny
03.2016 - 11.2019
Psychology - Psychology
Joliet Junior College
Psychology
Pikes Peak Community College