Anna Bowen
Englewood,CO
Summary
Dynamic and self-motivated professional with extensive experience in customer service, including a leadership role at Starbucks. Proven ability to multitask and solve problems effectively while maintaining high standards of organization and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Nanny
Self-Employed
Conifer, CO
05.2024 - Current
- Supervising, feeding, bathing, and dressing children; organizing daily routines
- Engaging in age-appropriate learning, reading, and homework help
- This also includes planning outdoor and indoor play, games, and creative activities
- Cleaning the living area such as the living room, kitchen, bathrooms, etc
- Also making sure that laundry is getting done and that the children's play areas and rooms are staying clean
Waitress/Bartender
Sol Mexican Cocina
Cherry Creek, CO
06.2022 - 05.2023
- Same job duties as previous job as well as...
- Memorizing and making cocktails, both basic & specialty, in a fast-paced setting while also attending to multiple patrons at the bar top
- Keeping my tables, the bar & the restaurant as a whole prepped, cleaned and up to health code standards
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff has run out of any items, etc
Waitress
Cherry Cricket
Cherry Creek, CO
01.2021 - 05.2022
- Assisting by greeting and seating guests as needed in a timely manner
- Operating Toast POS to place guests orders in a fast-paced setting
- Sharing accurate knowledge on the complete menu Including our specialty food and drink menu which changed seasonally
Shift Lead/Barista
Starbucks Coffee
Lakewood, CO
01.2019 - 01.2021
- Greeting customers, sharing coffee knowledge, and product information
- Operating stores POS systems to take orders, refund incorrect charges, etc
- Making specialty coffee and espresso beverages in a fast-paced setting
- Leading the team, running breaks, training or assisting members
- Problem-solving with unhappy customers or coworkers
- Responsible for EOD reports, inventory counts, money drops & other financial/product management reports
Education
Highschool Diploma -
Connections Academy
Dickson City, PA01.2014
Skills
- Customer service
- Communication
- Effective organization
- Self-motivated
- Multitasking
- Critical thinking
- Problem solving
- Emergency response
- Behavior management
- Event planning
Certification
State Food Safety, State Food Safety (In Person), 01/24, Knowledge of required state standards for alcohol and food safety
Timeline
Professional Nanny
Self-Employed
05.2024 - Current
Waitress/Bartender
Sol Mexican Cocina
06.2022 - 05.2023
Waitress
Cherry Cricket
01.2021 - 05.2022
Shift Lead/Barista
Starbucks Coffee
01.2019 - 01.2021
Highschool Diploma -
Connections Academy
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