Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Boyers

Dispatcher
Soldotna,USA

Summary

35+ years working as a wildland fire dispatcher in many roles throughout Alaska as Acting Center Manager, Assistant Center Manager, and nationally qualified Wildfire Fire Dispatcher, Initial Attack Dispatcher mobilizing resources to wildfires and other incidents, Aircraft Dispatcher mobilizing aviation resources to wildfires and other incidents and Expanded Dispatcher Support. Maintain calm composure in stressful work environment, ability to communicate well, establish priorities, pay attention to detail, continuous self-training and research.

Experienced with managing center operations and ensuring smooth service delivery. Utilizes effective team leadership to foster productive work environment. Knowledge of operational efficiency and customer satisfaction strategies.

Professional manager with proven track record in operational efficiency and team leadership. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant Center Manager

Bureau of Land Management-Alaska Fire Service-Galena Zone
01.2019 - 01.2024
  • Set priorities in dispatch, direct movement of personnel, equipment, supplies, and aircraft to respond to wildland fires. Develop and maintain a unit mobilization plan and complex dispatch operating plans and guidelines.
  • GS-09 Step 4 2019-7/2024 (Retired 7/2024)
  • Supervisor: Amber Sunderland (2024) Douglas Downs/Ryan McPherson/Michael Roos

Dispatch Center Manager (Acting)

Bureau of Land Management-Alaska Fire Service-Galena Zone
10.2021 - 10.2022
  • Supervise mobilization, demobilization, and reassignment of wildland fire suppression resources. Ensure priorities are established and resources are properly allocated. Direct all phases of the dispatch coordination program. Provide leadership and direction in support of interagency resource management activities. Plan, organize, and assign work to dispatchers to meet workload accomplishments. Identify and order appropriate personnel to maintain a functioning dispatch center. Evaluate work performance of dispatchers. Track and identify training needs of dispatch personnel. Provides supervision no more than 20% of the time. Effectively communicate critical information between cooperating dispatch centers. Maintain regular communication with the Zone Fire Duty Officer to deliver incident updates, receive guidance on zone priorities and management objectives, and ensure this information is promptly relayed to dispatchers.
  • Supervisor: Jacob Livingston Dustin Widmer

Assistant Center Manager

Bureau of Land Management-Alaska Fire Service-Galena Zone
01.2018 - 09.2021
  • GS-08 Step 1 3/2018-9/2021
  • Supervisor: Jodi Wilson (2018): Douglas Downs (2019)

Fire Logistics Dispatcher

Bureau of Land Management-Alaska Fire Service-Galena Zone
05.2017 - 10.2017
  • Update dispatch daily operating procedures (SOP) binders, intelligence report printouts, etc. Complete all resource order requests for all personnel, equipment, supplies, and aircraft for incidents. Update incident folders, map, incident boards, and other dispatchers of new information when it is received to keep an organized work area. Open a new 209 Fire Reporting System for incidents meeting requirements and update daily following guidelines. Coordinate/communicate with out of area dispatch offices on mobilization, reassignment, and demobilization of resources. Create wildfire reports using internal dispatch programs, update incidents, and submit final incident reports. Order and schedule daily aircraft movement using Electronic Flight Request System (eFRSS) and submit on internal sites for other agencies for their Daily Operation Plan (DOP). Follow aircraft using Automated Flight Following (AFF) and status every 30 minutes. Input weather (WIMS) daily, and spot weather as requested from incidents.
  • GS-07 Step 01 05/17 - 10/17 40 Hrs. week/$44952
  • Supervisor: Jodi Wilson

Wildland Fire Dispatcher II

Alaska Dept of Natural Resources
06.2012 - 04.2017
  • Tracking resources through IFM (CAD program) fire program; receive/create reports of wildland fires, determine location/land status, request tactical aircraft resources for incidents, daily update incidents/logs, print aircraft summary reports, submit final fire reports, calculate station/fire costs, update ongoing fire(s) daily. Call for availability for hire of appropriate aircraft for point-to-point missions and/or greater than 24, request/order aircraft, including all dispatch duties. Submit spot weather observation for incidents, set up meals and lodging with vendors in southwest area, implement and use computer programs for Automated Flight Following (AFF), receive/distribute request for orders from the field via SAT/radio/mobile phone, order resources in Resource Ordering System (ROSS) for mobilization to fire assignments in area as well as multijurisdictional incidents.
  • Supervisor (s): Carolyn Nelson (retired), Rebecca Metcalf (retired)

General Teacher (Federal Program)

Matanuska Susitna Borough School District MSBSD
11.2004 - 05.2012
  • Communications Lab (Study Hall), Credit Recovery using the PLATO program with concentration in passing HSGQE (High School Qualifying Graduate Exam)- six years teaching grades 9-12 at Wasilla High School. Teacher Assistant at Teeland Middle School-assist teachers in various classrooms and subjects for students under the federal program(s) to successfully pass all school courses. Itinerant Teacher-travel between elementary-middle-high schools to provide one-on-one assistance to students under federal programs to meet school requirements at grade level(s) to be successful at any school level.
  • Supervisor: Marcy Orth (retired), Dwight Probasco, Direct Supervisor (retired)

Emergency Firefighter (EFF)

Alaska Dept of Natural Resources
06.2007 - 08.2011
  • Seasonal Emergency Firefighter (EFF) hired as needed in various positions including Initial Attack Dispatcher (IADP), Aircraft Dispatcher (ACDP), Expanded Support Dispatcher (EDSD), Expanded Dispatch Recorder (EDRC), Served on local firefighting crew on assignments in Alaska and lower states, part of a helitack crew (Bell 212 helicopter load of firefighters who initially respond to fires) for southwest area. Daily dispatch duties followed throughout the years as EFF. One season as Administrative Clerk II complete daily paperwork, submitting timesheets for area resources. Create and maintain database of hired resources at end of each pay period, maintain budget, hiring local EFF, extensive travel to remote villages for crew hires/submit all hiring paperwork
  • Supervisor(s): Jeff Browne (retired), Carolyn Nelson (retired), James Vander pool (retired)

General Teacher

Iditarod Area School District and Kuspuk School District
08.1996 - 10.2004
  • Taught in various villages in southwest Alaska.
  • K-8

Education

B. ED - Elementary Teacher

University of Alaska Fairbanks-Rural Education
05.1995

Skills

  • FireBeans create/update new and ongoing incidents
  • EFRRS Logistical flight scheduling
  • IFM (CAD) for tracking incidents, resources and documentation
  • ROSS used for ordering/tracking resource orders of overhead, aircraft, and equipment
  • WIMS for daily weather briefing
  • OLAS (Online Application System) for vendors
  • FAMWEB for completion of 209’s as required
  • Final fire reporting applications
  • AFF (Automated Flight Following) aircraft

Certification

  • Qualified Initial Attack Dispatcher II (IADP), Aircraft Dispatcher (ACDP), Expanded Dispatch Recorder (EDRC), Expanded Support Dispatcher (EDSD).
  • Several mandatory/self-selection certificates.

Timeline

Dispatch Center Manager (Acting)

Bureau of Land Management-Alaska Fire Service-Galena Zone
10.2021 - 10.2022

Assistant Center Manager

Bureau of Land Management-Alaska Fire Service-Galena Zone
01.2019 - 01.2024

Assistant Center Manager

Bureau of Land Management-Alaska Fire Service-Galena Zone
01.2018 - 09.2021

Fire Logistics Dispatcher

Bureau of Land Management-Alaska Fire Service-Galena Zone
05.2017 - 10.2017

Wildland Fire Dispatcher II

Alaska Dept of Natural Resources
06.2012 - 04.2017

Emergency Firefighter (EFF)

Alaska Dept of Natural Resources
06.2007 - 08.2011

General Teacher (Federal Program)

Matanuska Susitna Borough School District MSBSD
11.2004 - 05.2012

General Teacher

Iditarod Area School District and Kuspuk School District
08.1996 - 10.2004

B. ED - Elementary Teacher

University of Alaska Fairbanks-Rural Education

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