Patient Account Representative
Grossman Imaging Centers
- Worked with outside entities (collection agency) to resolve issues with billing, claims, and payments.
- Review EOB's submitted by insurance companies for accuracy against provider charges.
- Electronically submitted payments from patients and maintained records of all transactions.
- Enhanced patient satisfaction by promptly addressing inquiries, setting up payment plans and resolving account issues.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Set-up customer accounts and update patient information such as insurance changes, address and contact information.
- Performed monthly reconciliation of patient accounts to insure accuracy of financial data.