Summary
Overview
Work History
Education
Skills
Educationandaccreditations
Accomplishments
Timeline
AccountManager

Anna C. Brandi

Emeryville,CA

Summary

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 20+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of various departments.

Adept individual with more than 8 years working as Manager for a $22 million store revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Customer-focused professional with successful 20+ year career in customer service and retail sector.

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Overview

27
27
years of professional experience

Work History

Department Manager

REI
10.2018 - Current
  • Collaborates with Store Manager to deliver on business goals of sales, memberships and service
  • Effectively manages multiple warehouses of stock with stocking team and stock leads
  • Works with Order fulfillment team on picking and packing accuracy
  • Recognizes and rewards team members to strengthen engagement
  • Actively motivating staff on promoting the CoOp
  • Drives sales through all channels by maximizing selling behaviors
  • Manages the flow of traffic coming in the store as door greeter
  • Adapts presentation based on changing inventory levels, new products promotions, and market conditions (weather, events, etc.)
  • Works with shipper and shipping lead with the movement of product through SAP to ensure inventory accuracy
  • Works with sales associates and Leads to develop a strong and diverse team
  • Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levels
  • Assist staff in all aspects of the sales floor from cashier, customer service, visual merchandising, and training

Sales Lead

REI
04.2014 - 10.2018
  • Served as interim RSM for camp/climb from October 2017- January 2018
  • Make sure floor is covered and customers are getting help as needed
  • Stock sales floor and organize back stock
  • Capitalizes on all promotional events through successful event execution
  • Demonstrates strong interest and credible expertise in our product assortment; translates this knowledge into value for our customers
  • Guides Retail Sales Specialists to do the same
  • Passionately promotes REI’s membership and effectively converts non-members to members
  • Helps guide Retail Sales Specialists to do the same
  • Effectively prepares the store: efficiently stocks and coordinates daily stocking process, actively manages merchandise, executes visual directions, and ensures a compelling presentation
  • Partners with Visual Merchandising Point Person (VMPP) to ensure visual excellence
  • Delivers inspirational experiences for our members and customers through effective promotion of outdoor programs and outreach
  • Trains and mentors' new staff, provides direction to peers as necessary, coordinates service delivery, and task execution
  • Shares feedback with Retail Sales Managers regarding staffing and scheduling needs
  • Demonstrates initiative and productivity and serves as a role model for Retail Sales Specialists
  • Supports and partners with Retail Sales Managers through department communication of goals, daily expectations, task assignments, and feedback
  • I was also assigned to be a Key Holder 2017-2018

Assistant Manager

Peas in a pod learning Center
12.2010 - 01.2013
  • Served in various child/care facility capacities as needed including but not limited to acting as the following:
  • Managing day to day operations when the owner and director are absent
  • Manage staff and coordinate breaks
  • Assisting with employee scheduling when needed
  • Accept payments and give tours of the facility to interested parents
  • Teacher from ages six weeks to five years; working on basic concepts and principles of early education and pre-kindergarten skills
  • Creating a safe environment in the exterior of the building for children and employees
  • Open and Close the center when needed

Teacher

river city academy
06.2004 - 12.2010
  • Served in various child/care facility capacities as needed including but not limited to acting as the following:
  • Teacher from ages six weeks to five years; working on basic concepts and principles of early education and pre-kindergarten skills
  • Creating and maintaining a regularly changing curriculum
  • Leading and sometimes assisting in the delivery of lunches and snacks for 100 plus children

Package Loader

United Postal Service
03.2002 - 08.2002
  • Responsible for sorting, inspecting, and loading all packages, including Hazmat packages in the appropriate parcel vehicles

Baggage Handler

Ogden Aviation
11.2000 - 02.2001
  • Job duties included:
  • Inspecting and loading baggage on flights entering and leaving terminals
  • Driving tugs and belt trucks to terminals as needing
  • Loading perishable cargo such as shell fish and produce

Security

Token Diva corporation
06.1998 - 08.1999
  • Served in various security capacities as needed including but not limited to acting as the following:
  • Maintaining crowd control during special events and conventions
  • Creating a safe environment for patrons and employees during business hours

Car Representative

Enterprise Rent-a-car
08.1997 - 03.1999
  • Served in various customer service capacities as needed including but not limited to acting as the following:
  • Overseeing the daily maintenance and care of each vehicle
  • Managing over 200 sales representatives in Ten Western States
  • Creating and implementing training courses for new recruits
  • Overseeing the arrival and departure of each vehicle to and from its desired destination
  • Assisting in guest services such as picking up and dropping off customers as needed

Education

Massage Therapy -

FLORIDA METROPOLITAN UNIVERSITY
Jacksonville, FL
01.2005

Massage Therapy -

NATIONAL HOLISTIC INSTITUE
Emeryville, CA
01.1994

High School Diploma -

CAPUCHINO HIGH SCHOOL
San Bruno, CA
01.1992

Skills

  • Office management
  • Administrative assistant skills
  • Customer service skills
  • Teamwork
  • Microsoft Office 365
  • Microsoft Word
  • Microsoft Excel
  • Time management
  • Ability to work in fast paced environment
  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Customer engagement
  • Safety and security
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Work planning and organization
  • Staff development
  • Personnel training and development
  • Coaching and mentoring
  • Loss prevention
  • Sales reporting
  • Training and development
  • Order management
  • Sales expertise
  • Relationship building and management
  • Order processing
  • Employee scheduling
  • Scheduling
  • Product restocking
  • Motivational leadership
  • Staff hiring and retention
  • Employee management
  • Workflow coordination
  • Employee performance evaluation
  • Recruiting and hiring
  • Operations management
  • Budget management
  • Vendor relationship management
  • Personnel management
  • Workforce planning
  • Performance management
  • Rules and regulations
  • Policy development
  • Vendor management
  • Business development and planning
  • Adaptability and flexibility
  • Verbal and written communication
  • Team building
  • Sales strategy
  • Workplace safety awareness
  • Budgeting and forecasting
  • Visual merchandising
  • Supply and inventory management
  • Departmental rapport
  • Retail
  • Department inspection
  • Department leadership
  • Employee engagement
  • Supervisor
  • Departmental activities
  • Teamwork and collaboration
  • Hiring and training
  • Staff training
  • Shift scheduling
  • Professional and courteous
  • Performance tracking and evaluation
  • Team development

Educationandaccreditations

  • Florida Metropolitan University, Jacksonville, FL, Massage Therapy, 2005
  • National Holistic Institute, Emeryville, CA, Massage Therapy, 1994
  • Capuchino High School, San Bruno, CA, High School Diploma, 1992
  • Completion of AIDS Awareness Training
  • Completion of over 40 hours of Childhood Education; specializing in Behavioral Observation and Screening and Developmentally Appropriate Practices

Accomplishments

  • Supervised team of 76 staff members.
  • Achieved low percentage on loss prevention during physical inventory with accuracy and efficiency.

Timeline

Department Manager

REI
10.2018 - Current

Sales Lead

REI
04.2014 - 10.2018

Assistant Manager

Peas in a pod learning Center
12.2010 - 01.2013

Teacher

river city academy
06.2004 - 12.2010

Package Loader

United Postal Service
03.2002 - 08.2002

Baggage Handler

Ogden Aviation
11.2000 - 02.2001

Security

Token Diva corporation
06.1998 - 08.1999

Car Representative

Enterprise Rent-a-car
08.1997 - 03.1999

Massage Therapy -

NATIONAL HOLISTIC INSTITUE

High School Diploma -

CAPUCHINO HIGH SCHOOL

Massage Therapy -

FLORIDA METROPOLITAN UNIVERSITY
Anna C. Brandi