Anna Breiler
Meridian,ID
Summary
Accomplished CPAP Specialist with a proven track record at AdaptHealth, enhancing patient satisfaction and compliance through expert problem-solving and exceptional customer relations. Skilled in Brightree software and HIPAA compliance, I significantly improved project outcomes and team integration, demonstrating reliability and critical thinking.
Overview
19
19
years of professional experience
Work History
CPAP Specialist
AdaptHealth
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Increased overall patient satisfaction by offering personalized solutions tailored to individual needs and preferences.
- Enhanced patient compliance by providing thorough CPAP education and support.
- Provided exceptional customer service, addressing patient inquiries and concerns in a timely manner.
Customer Service Representative
AdaptHealth
03.2022 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased company reputation by consistently delivering excellent service to customers in a professional manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
Church Office Manager
Trinity Lutheran Church
10.2019 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional administrative support to pastoral staff including scheduling appointments, making travel arrangements, and preparing meeting materials.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent relations.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and updated membership rosters, church documents and crafted reports.
Midday On-Air Host /Outside Sales Representative
Baroka Broadcasting
08.2015 - 06.2020
- Managed time efficiently while multitasking under pressure during fast-paced live broadcasts without compromising quality standards.
- Utilized effective communication skills during guest appearances at public events to promote station programming offerings effectively.
- Participated in on-air fundraisers and charity events, supporting local causes and generating positive publicity for the station.
- Partnered with sales teams to create compelling advertising content that resonated with target demographics.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
- Boosted sales revenue by developing and implementing strategic sales plans.
Assistant Store Manager
TEAM Wireless - Verizon Authorized Dealer
10.2013 - 02.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Production & Office Manager
Commercials By The Dozen
Bessemer, MI
08.2005 - 11.2013
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Graphic Design And CADD
Gogebic Community College
Ironwood, MIHigh School Diploma -
Luther L Wright
Ironwood, MISkills
- Customer Relations
- Expert Problem Solving
- Brightree software proficiency
- Quality Assurance
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
- Conflict Resolution
- ResMed Product and Airview Knowledge
- Reliability
- Computer Proficiency
- HIPAA Compliance
Timeline
CPAP Specialist
AdaptHealth
03.2024 - Current
Customer Service Representative
AdaptHealth
03.2022 - Current
Church Office Manager
Trinity Lutheran Church
10.2019 - 03.2022
Midday On-Air Host /Outside Sales Representative
Baroka Broadcasting
08.2015 - 06.2020
Assistant Store Manager
TEAM Wireless - Verizon Authorized Dealer
10.2013 - 02.2016
Production & Office Manager
Commercials By The Dozen
08.2005 - 11.2013
No Degree - Graphic Design And CADD
Gogebic Community College
High School Diploma -
Luther L Wright
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