Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Bridget Barnes

Valrico,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Services Representative

American Health Connections
Remote, FL
06.2025 - Current
  • Provides patients with full-service, virtual central scheduling and communications services.
  • As a Patient Care representative, I handled 100+ calls a day assisting patients with their medical request
  • The Patient Services Representative is assigned to a team that supports a medical health system client.
  • Proficient knowledge of Microsoft Office Suite is required

Senior Administrator Benefit Claims

Metropolitan Life Insurance Company
Remote, FL
02.2023 - 12.2024
  • Utilizing fed data from sources including Electronic Death Match (EDM), customer/client referrals and online search engines, to validate the passing of qualifying participants (I.E: annuitants, joint annuitants, and beneficiaries) – for proper disbursement of annuity-based death benefits
  • Performing extensive research on all corresponding systems of records to identify forms of annuity, overpayments (if applicable), contract exceptions for appropriate benefit determination
  • Curating appropriate claim benefit packages to be mailed to the designated payee(s), estate and representatives whilst following all compliance requirements
  • Maintaining individual performance metrics to ensure overall team productivity
  • Follows Team protocols by adhering to the Match Validation procedures to determine if a death notification is a RIS customer and Benefit Determination procedures to confirm when a benefit is owed
  • Properly use the Benefit Claim Services checklist and update Status Code in ACE and PCTS to determine correct benefit determination
  • Maintain an error ratio of 5% or less monthly
  • Review rejection transactions daily and reprocessed to prevent financial
  • Working independently, perform complex tasks around core processing and administrative functions of the business unit
  • Maintain high standards of accuracy and data integrity
  • Execute special projects assigned by management within the allotted
  • Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery

Travel Site Specialist

Curative Inc.
Tampa, FL
01.2020 - 07.2022
  • Manage Field Operations Specialists at a particular testing site
  • Supervise the team, including scheduling and documenting performance
  • Answering and handling patient information (HIPAA) Ensure proper wear of PPE for employees
  • Manage accountability and inventory of test kits to ensure on-time deliveries
  • Work with the recruiting team, Training Managers and HR to schedule testing and training for new employees
  • Track and report key data points to Field Ops Manager at various locations throughout the region
  • Troubleshoot multiple issues as they arise & work on finding more efficient solutions
  • Maintain, clean and sometimes drive van to daily location (van operations only)
  • Conduct training of testing site staff on how to use Curative Inc. test kits and software (alongside assistance of the Training Team)
  • Conducts customer service training & proper wear of PPE to new employees
  • Ensure test sites have all test kits and PPE equipment to run operations
  • Manage accountability and inventory of test kits to ensure on-time deliveries Perform other duties as assigned
  • Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement

Patient Care Representative

Hillsborough County Schools
Tampa, FL
03.2020 - 07.2020
  • Managed a high inbound call volume in a timely manner by accurately obtaining patient demographic information and anything else for processing referrals/authorizations
  • Contracted to Hillsborough County to assist with COVID-19-related efforts, March 2020 – June 2020.
  • Provided any Covid-19 questions about testing sites, updated county information, or General questions the community had
  • Submitted patients' demographics into the online scheduling form for multiple testing sites.
  • Contacted patients with test results.
  • Entered lab Quest Requestions at the Covid-19 call center

Medical Administrative Assistant/Patient Care Representative

Tampa General Hospital
Tampa, FL
09.2017 - 09.2019
  • Verified patient benefits and processed authorizations for medical procedures and referrals.
  • Scheduled appointments and addressed patient inquiries to ensure seamless service delivery.
  • Collaborated with insurance providers to resolve eligibility and claim-related issues.
  • Answered phones and direct calls to appropriate physicians, clerks, accountants, insurers, and support staff.
  • Solved and answered patients’ concerns promptly and efficiently and communicated patient requests and/or problems to manager when needed.
  • Contracted to Hillsborough County to assist with Covid-19 related efforts, March 2020-June 2020
  • Verified patient eligibility for Covid-19 testing and obtained symptom information.
  • Managed high inbound call volume in appropriate time.
  • Managed call volume by accurately obtaining patient demographic information.
  • Provided any Covid-19 questions about testing sites, updated county information, or General questions the community had
  • Submitted patient demographic into online scheduling form for multiple testing sites
  • Contacted patients with test results
  • Entered Labs Requisitions for Quest at the Covid19 Call Center
  • Customer Service Representative, Benefit Claims

Medical Assistant

Convenient Medical & Health Services, INC
Tampa, FL
05.2014 - 08.2014
  • Supported clinical operations by collecting and verifying patient data for health services.
  • Performed scheduling for patients, insurance verification, and administrative support tasks.

Education

Certified Medical Assistant -

Concorde Career Institute
Tampa, FL
06.2014

High School Diploma -

Leto High School
Tampa, FL
05.2005

Skills

  • Advanced proficiency in MS Office (Word, Excel, Outlook)
  • Data Entry & Analysis
  • ICD-9 and CPT Coding Knowledge
  • EHR/EMR Systems
  • Strong Verbal and Written Communication
  • Call center management
  • Problem solving

Certification

  • CPR & AED Certified
  • HIPAA/OSHA Compliance

Timeline

Patient Services Representative

American Health Connections
06.2025 - Current

Senior Administrator Benefit Claims

Metropolitan Life Insurance Company
02.2023 - 12.2024

Patient Care Representative

Hillsborough County Schools
03.2020 - 07.2020

Travel Site Specialist

Curative Inc.
01.2020 - 07.2022

Medical Administrative Assistant/Patient Care Representative

Tampa General Hospital
09.2017 - 09.2019

Medical Assistant

Convenient Medical & Health Services, INC
05.2014 - 08.2014

Certified Medical Assistant -

Concorde Career Institute

High School Diploma -

Leto High School

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