ANNA BRIDGET BARNES
Valrico,FL
Summary
Skilled in managing complex administrative tasks with focus on efficiency and accuracy. Possesses extensive knowledge in coordinating office operations, optimizing workflows, and ensuring compliance with organizational policies. Demonstrates methodical approach to problem-solving and commitment to delivering results with minimal errors. Solid work ethic drives consistent achievement of organizational goals and maintenance of order in workplace.
Overview
11
11
years of professional experience
Work History
Senior Administrator
Metropolitan Life Insurance Company
02.2023 - Current
- Utilizing fed data from sources including Electronic Death Match (EDM), customer/client referrals and online search engines, to validate the passing of qualifying participants (I.E: annuitants, joint annuitants, and beneficiaries) – for proper disbursement of annuity-based death benefits
- Performing extensive research on all corresponding systems of records to identify forms of annuity, overpayments (if applicable), contract exceptions for appropriate benefit determination
- Curating appropriate claim benefit packages to be mailed to the designated payee(s), estate and representatives whilst following all compliance requirements
- Maintaining individual performance metrics to ensure overall team productivity
- Follows Team protocols by adhering to the Match Validation procedures to determine if a death notification is a RIS customer and Benefit Determination procedures to confirm when a benefit is owed
- Properly use the Benefit Claim Services checklist and update Status Code in ACE and PCTS to determine correct benefit determination
- Maintain an error ratio of 5% or less monthly
- Review rejection transactions daily and reprocessed to prevent financial impact to customer
- Working independently, perform complex tasks around core processing and administrative functions of the business unit
- Maintain high standards of accuracy and data integrity
- Execute special projects assigned by management within the allotted time frame
Travel Site Specialist
Curative Inc.
01.2020 - 07.2022
- Patient Care Specialist
- Tested Patients for COVID-19 (400 a day)
- Scheduled Patients
- Opened and Closed Site
- Set up the Sites
- Verified Insurance
- Took the Package to post office
Medical Administrative Assistant/Patient Care Rep
Tampa General Hospital
09.2017 - 09.2019
- Verified patient eligibility and benefits information by using E-Verification & speaking directly with insurance providers on behalf of patients
- Efficiently reviewed patient chart, outside medical records, imaging, provider office visit documentation
- Obtain and provide prior authorization, electronic insurance referrals, or signed physician requisition orders with appropriate CPT codes requested from specialist office, imaging facilities, or hospitals
- Performed scheduling duties for hundreds of patients per week
- Identified and addressed multiple patients daily through work Que software
- Communicated with providers on insurance determinations for referrals
- Answered phones and direct calls to appropriate physicians, clerks, accountants, insurers, and support staff
- Solved and answered patients concerns promptly and efficiently and communicated patient requests and/or problems to manager when needed
- Contracted to Hillsborough County to assist with COVID-19 related efforts, March 2020-June 2020
- Verified patient eligibility for COVID-19 testing and obtained symptom information
- Managed high call volume in appropriate time
- Managed call volume by accurately obtaining patient demographic information
- Provided any COVID-19 questions about testing sites, updated county information, or General questions the community had
- Submitted patient demographic into online scheduling form for multiple testing sites
- Contacted patients with test results
- Entered Labs Requisitions for Quest at the Covid19 Call Center
Medical Assistant
Convenient Medical & Health Services, INC
05.2014 - 08.2014
- Welcomed patients, prepared patients for health care visit
- Obtained medical history and verified patient information
- Placed patients in exam room or provider evaluation
- Prepared, assisted and accurately completed all forms
- Educated patients, completed records Managed approximately 50 incoming calls, emails and faxes per day from customers.
Education
Medical Assistant - Certified Medical Assistant
Concorde Career Institute
Tampa, FL06.2014
High School Diploma -
Leto High School
Tampa, FL05.2005
Skills
- Documentation and reporting
- MS office
- Data entry
- Verbal and written communication
- Customer service
Skills
strong organizational skills, critical thinking, creative problem solver, developed listening skills, excellent communication skills, conflict resolution, HIPAA/OSHA, CPR & AED certified, Patient education, Medical Terminology, pharmacology, Vital signs, Injection administration, Venipuncture techniques, Medication dispensing, EKG, Urinalysis, collect, process and test specimens, Capillary collections, Suture removal and Wound care, Eye and Ear irrigation, Nebulizer treatments, Assisting with minor surgical procedures, Triage, Data collection, Documentation, Filing, Data Entry, Insurance verification, Advanced computer skills; MS Office/Outlook/Word/Excel, Familiar with ICD-9 and CPT coding
Timeline
Senior Administrator
Metropolitan Life Insurance Company
02.2023 - Current
Travel Site Specialist
Curative Inc.
01.2020 - 07.2022
Medical Administrative Assistant/Patient Care Rep
Tampa General Hospital
09.2017 - 09.2019
Medical Assistant
Convenient Medical & Health Services, INC
05.2014 - 08.2014
High School Diploma -
Leto High School
Medical Assistant - Certified Medical Assistant
Concorde Career Institute
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