Anna Brocklehurst
CONNEAUT,OH
Summary
Proven leader in customer service and operational efficiency, leveraging skills in conflict resolution and cash handling to enhance customer satisfaction and streamline transactions. At Rite Aide Pharmacy, I spearheaded initiatives that significantly improved team productivity and customer loyalty. My approach combines professionalism with empathy, driving results and fostering a positive work environment. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.
Overview
14
14
years of professional experience
Work History
Cashier
Broad Street Beverage
2016.02 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Assistant Store Manager
Rite Aide Pharmacy
2014.02 - 2016.02
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Manager, Customer Service
Lawton Country Club
2010.08 - 2013.01
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
Banquet Manager
Hilton Garden Inn Hotel
2010.08 - 2013.01
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
Education
N/A - Legal Studies
Umuc Online
Baltimore, MDPost-Baccalaureate Diploma - High School Studies
Conneaut High School
Conneaut06.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
Timeline
Cashier
Broad Street Beverage
2016.02 - Current
Assistant Store Manager
Rite Aide Pharmacy
2014.02 - 2016.02
Assistant Manager, Customer Service
Lawton Country Club
2010.08 - 2013.01
Banquet Manager
Hilton Garden Inn Hotel
2010.08 - 2013.01
N/A - Legal Studies
Umuc Online
Post-Baccalaureate Diploma - High School Studies
Conneaut High School
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