Anna Brooke Phillips

Direct Placement Director

Personnel Resources

Dothan, Al

01.2018 - Current

Oversee the day-to-day activities of the recruiters and support staff.
Prioritize work process, order filing and recruitment activities on weekly, daily, and hourly basis.
Ensure recruitment goals are met and clients are provided exemplary service.
Develop work policies and procedures for operation staff, and monitor effectiveness of those procedures through audits.
Recruit, interview, select, train and develop internal staff.
Continually insure staff employee’s understand job duties, comply with operational procedures and adhere to company policies.
Create and manage accurate job descriptions.
Manage performance of staff and conduct appropriate performance reviews, employee counseling, disciplinary actions and recognition of achievements.
Maintain staff motivation and morale.
Maintain constant awareness of 'red flag' issues and potential exposure to legal liability that may negatively impact the business.
Conduct reference and other required background checks for internal staff candidates and field staff applicants/employees.
Manage operations to ensure high levels of client satisfaction and service.
Help resolve issues related to field staff employees, assignment completion, employee complaints, customer complaints or other related issues.
Develop rapport and professional relationship with new and existing clients.
Maintain personnel and I-9 files.
Assist with auditing and archiving files.
Prepare and distribute separation paperwork, disciplinary actions and exit interviews with departing and/or terminated employees.
Process employee payrolls.
Setup benefit deductions and audit statements for accurate capture of funds.
Maintain computer and hard copy records of applicants and employees using the HRIS system, and Microsoft Office Applications (Word, Excel, Outlook).
Up-sell Personnel Resources services through cold calling and client meetings.
Actively participate in strategic planning meetings and provide feedback to executive team.
Work directly with VP to create yearly goals and budgets.
Participate in Wiregrass area training and leadership programs to continue personal development.
Achieved highest gross margin numbers in company history for Operations team.
Since taking over as Director in 2009 the company has grown over 40% in revenue directly from the output of our operations team.
Successfully acted as project manager to build and create a customized HRIS system while maintaining all other job responsibilities.
Solved employee retention issues for recruiters that the company had suffered in years past.
Worked directly with our VP of HR and attorneys to develop policies and procedures for new benefits guidelines per the Affordable Care Act.
2010 Selected by board of executives to 'Circle of Excellence' team.
In 2018 became the first remote employee for the company creating new policies and guidelines to be effective in the role.
2018 to present have consistently exceeded direct placement billing goals.
First PR employee to complete coursework and exam for PHR and SHRM-CP certifications while maintaining normal workload.
Created Dothan Alabama Area Jobs, Facebook group to maintain a competitive advantage with currently over 19K members.