Anna Brookshire
Belleville
Summary
Results-driven people manager focused on career development and business outcomes. Maintains high standards while providing accessible support to team members. Proven track record of meeting organizational needs through consistent and organized practices. Adaptable under pressure, enhancing brand reputation through effective management strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS
Northville
10.2022 - Current
- Managed vendor relationships to ensure quality and timely delivery of services.
- Developed and implemented training programs to enhance team member skills and knowledge.
- Enforced company policies and procedures.
- Handled day-to-day operations.
- Successfully managed budget and resources to achieve financial targets and business objectives.
- Proven track record of providing exceptional service and building long-lasting relationships.
- Demonstrated ability to resolve customer issues promptly and efficiently.
- Proficient in using customer service software and systems to enhance customer experience.
- I have been promoted twice within the past year and a half.
- Streamlined inventory management process, reducing costs and improving efficiency.
- Resolved customer issues with professionalism and exceeded expectations.
- Developed and conducted training programs to enhance employee skills and productivity.
- Led team in achieving sales targets by implementing effective strategies and motivation techniques.
Assistant Manager
Wendys
Plymouth
06.2021 - 10.2022
- Recruited new hires by sharing opportunities on social media.
- Opened and closed the restaurant.
- Made daily deposits (cash handling).
- Responsible for running shifts.
- Supervised 28 employees.
- Promoted to Assistant Restaurant Manager within 6 months.
- Enforced company policies and procedures.
- Handled all team member scheduling.
Crew
Wendys
Canton
11.2018 - 01.2020
- Collaborated with crew to organize set-up and breakdown of equipment and props.
- Efficiently multitasked to ensure timely service for large-scale events or productions.
- Fostered positive team dynamics by promoting open communication and problem-solving skills.
- Able to work in a stressful environment without it affecting my people skills.
Education
Bachelor of Arts - Business Administration And Management
Eastern Michigan University
Ypsilanti, MI12-2025
ASSOCIATES - BUSINESS MANAGEMENT AND ADMINISTRATION
Washtenaw Community College
Ann Arbor, MI01.2023
CERTIFICATION - HR ESSENTIALS
Washtenaw Community College
Ann Arbor, MI01.2023
Skills
- Strategic planning
- Team leadership
- Process improvement
- Recruitment
- Employee relations
- Onboarding
- Training
- Compliance
- Conflict resolution
- Organization
- Computer Skills
- Employee training
- Customer service
- Relationship building
- Team building
- Regulatory compliance
- Effective communication
- Project leadership
- Forecasting and scheduling
- Cost reduction strategies
- Inventory management
- Business planning
- Goal setting
- Technology
- Retail operations management
- Microsoft office expertise
Awards
Dean's List at WCC, 2019-2020
Certification
- HRM
Accomplishments
- WCC Deans List
Timeline
Operations Manager
CVS
10.2022 - Current
Assistant Manager
Wendys
06.2021 - 10.2022
Crew
Wendys
11.2018 - 01.2020
Bachelor of Arts - Business Administration And Management
Eastern Michigan University
ASSOCIATES - BUSINESS MANAGEMENT AND ADMINISTRATION
Washtenaw Community College
CERTIFICATION - HR ESSENTIALS
Washtenaw Community College
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