Anna Brown
Brandon,MS
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Wound Management Specialist
11.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support, addressing routine, and special requirements.
Medical Receptionist
Forest Family Practice
04.2018 - 11.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
ER Registrar
Lackey Memorial Hospital
01.2018 - 05.2018
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Processed insurance approval forms for scheduled procedures and office visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
ER Registrar
Scott Regional Hospital
12.2017 - 04.2018
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Processed insurance approval forms for scheduled procedures and office visits.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05.2022
Associate of Applied Science - Medical Office And Technology
East Central Community College
Decatur, MS12.2018
High School Diploma -
Pine Forest High School
Pensacola, FL06.2012
Skills
- Record Preparation
- Guest Relations
- Word Processing
- Clerical Support
- Insurance Verification
- Billing and Coding
- Operating multipurpose phone systems
- Excel
- Word
- Medical Records
Timeline
Front Office Receptionist
Wound Management Specialist
11.2021 - Current
Medical Receptionist
Forest Family Practice
04.2018 - 11.2021
ER Registrar
Lackey Memorial Hospital
01.2018 - 05.2018
ER Registrar
Scott Regional Hospital
12.2017 - 04.2018
Bachelor of Science - Psychology
Mississippi State University
Associate of Applied Science - Medical Office And Technology
East Central Community College
High School Diploma -
Pine Forest High School
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