Anna Brown
Murray,UT
Summary
Skilled in cultivating customer relationships and fostering cross-functional collaborations, ensuring high-quality outcomes in retail management.
Overview
10
10
years of professional experience
Work History
Customer Experience/Warranty
Lennar Homes/Toll Brothers
Lehi, UT
09.2022 - 01.2026
- Acted as primary contact for homeowners, addressing warranty inquiries and resolving post-construction concerns.
- Instructed customers on maintenance requirements and warranty commitments during orientations to ensure clarity and compliance.
- Diagnosed warranty issues following National Association of Home Builders guidelines and company standards.
- Conducted pre-delivery orientation walkthroughs to confirm repairs and ensure home readiness.
- Collaborated effectively with construction, sales, and trade partners to resolve issues promptly.
- Facilitated multi-phased repairs between homeowners and trade partners, optimizing scheduling for timely resolutions.
- Documented communications using various company systems, including phone, email, and text.
Stay at Home Mom
Self
Everett, Washington
04.2019 - 09.2022
- Managed household operations through budgeting, scheduling, and daily activities to create a structured environment for two children
Store Manager/Sales Manager
The Tux Shop
Lynwood, WA
02.2016 - 04.2019
- Leading top in company for individual sales. Developed key partnerships with bridal shows, high school fundraisers and event spaces. With focus on current fashion trends and upgrades with promotions to increased revenue.
- Managed scheduling, training, and hiring for store operations. Oversaw cash handling, audits, inventory, and quality assurance tasks.
- Coordinated event planning for various occasions, ensuring attention to detail and organization in selecting styles, colors, and accessories for weddings, dances, corporate events, and funerals.
- Conducted precise measurements for garments to fit various sizes and physical abilities. Scheduled timely delivery to ensure proper fit and selections, and managed returns from customers back to warehouse.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06-2004
Some College (No Degree) - American Sign Language
Salt Lake Community College
Salt Lake City, UTSkills
NPS & Customer Satisfaction, Communication, Scheduling
Warranty Administration, Quality Assurance Inspections, Construction coordination and cross-functional collaboration
Systems & Tools
Salesforce, Zendesk, BuildPro, Microsoft Office
Additional Skills
Documentation & Reporting, Data Entry (10-key)
CPR & First Aid Certified
References
References available upon request.
Timeline
Customer Experience/Warranty
Lennar Homes/Toll Brothers
09.2022 - 01.2026
Stay at Home Mom
Self
04.2019 - 09.2022
Store Manager/Sales Manager
The Tux Shop
02.2016 - 04.2019
High School Diploma -
West Jordan High School
Some College (No Degree) - American Sign Language
Salt Lake Community College