Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Anna Buchanan

Jacksonville,FL

Summary

Experienced Office and Property Manager with 10 years of expertise in administrative and operational roles. Skilled in project management, system integration, team leadership, and achieving sustainable results. Recognized for exceptional communication, organization, and building cross-functional relationships. Led Salesforce integration project and managed technician dispatch coordination for successful transition to project management focus.

Overview

8
8
years of professional experience

Work History

Office Manager

Amenity Pool Services
03.2023 - Current
  • Led the project integration of Salesforce CRM for the Jacksonville branch, streamlining workflows and client communication.
  • Manage daily routing and dispatching for field technicians to ensure optimized schedules and prompt service delivery.
  • Oversee biweekly payroll processing for all employees, ensuring accuracy and timely completion.
  • Serve as primary liaison for vendors, service providers, and property management, ensuring timely invoicing and resolution.
  • Coordinate office operations, including meetings, supplies, maintenance, and administrative processes.
  • Evaluate staff performance and assist HR in onboarding and policy implementation.

Property Manager

King Management Solutions
09.2020 - 03.2023
  • Managed leasing operations, tenant relations, and maintenance coordination for residential properties.
  • Negotiated lease agreements and ensured compliance with fair housing standards.
  • Implemented marketing strategies to attract new tenants and maintain high occupancy.
  • Conducted inspections, addressed tenant concerns, and coordinated repairs.
  • Prepared regular performance and financial reports for senior leadership.

Property Manager

NextHome on the Lake
08.2019 - 05.2020
  • Oversaw rental management, marketing, and lease administration.
  • Conducted property tours and screenings to ensure tenant quality.
  • Handled rent pricing analysis and negotiated terms aligned with market conditions.
  • Coordinated repairs and preventive maintenance to enhance tenant satisfaction.

Office Manager

Drain Master Plumbing
05.2018 - 08.2019
  • Liaised with dispatch and service teams to schedule technicians based on skills and efficiency.
  • Reviewed and processed work orders, invoices, and payroll documentation.
  • Utilized Microsoft Office Suite and QuickBooks to manage office operations and financial records.
  • Ensured compliance with local codes and streamlined administrative systems.

Receptionist

Sederburg & Associates
12.2017 - 04.2018
  • Managed incoming calls and directed clients appropriately.
  • Maintained a clean, organized front office and assisted with clerical tasks.
  • Supported internal teams with administrative needs and scheduling.

Education

Associate of Business Administration - Business Administration

St. Louis Community College
St Louis, MO
12-2014

High School Diploma -

Ladue Horton Watkins High School
St Louis, MO
05-2013

Skills

  • Salesforce
  • Quickbooks
  • Team Leadership
  • Calendar Management
  • Payroll
  • Customer Service
  • Dispatching
  • Workflow Optimization
  • Cross-functional Collaboration
  • System Integration
  • Microsoft Office Suite
  • Vendor Management

Timeline

Office Manager

Amenity Pool Services
03.2023 - Current

Property Manager

King Management Solutions
09.2020 - 03.2023

Property Manager

NextHome on the Lake
08.2019 - 05.2020

Office Manager

Drain Master Plumbing
05.2018 - 08.2019

Receptionist

Sederburg & Associates
12.2017 - 04.2018

Associate of Business Administration - Business Administration

St. Louis Community College

High School Diploma -

Ladue Horton Watkins High School

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