Anna Burnley
Marion,KY
Summary
Dynamic and detail-oriented Office Administrative Assistant at First Impressions Management, skilled in data entry and verbal communication. Enhanced customer satisfaction ratings by addressing inquiries promptly and streamlined operations through effective workflow optimization. Proven ability to maintain confidentiality while managing sensitive information, ensuring compliance with regulations and fostering positive client relationships. Experience with Medical Terminology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
First Impressions Management
11.2024 - Current
- Answer incoming calls from customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone or email.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Medical Records Clerk
Livingston Hospital and Healthcare Services
06.2024 - 11.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Certified Nursing Assistant
Crittenden Regional Hospital
11.2023 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
The Medical Center of Bowling Green Kentucky
03.2023 - 11.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Specialized care for both Stoke patients and Cancer patients.
Front Desk Receptionist
Western Kentucky University
01.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Financial Aid Office Assistant
Hopkinsville Community College
08.2019 - 12.2020
- Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
- Processed a high volume of financial aid applications daily while maintaining exceptional attention to detail.
- Ensured compliance with federal and state regulations by meticulously reviewing financial aid documents for accuracy.
- Simplified complex financial aid information for students, enabling them to make informed decisions.
- Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
- Enhanced student satisfaction with timely and accurate responses to financial aid inquiries.
Education
Associate of Science - Nursing
Hopkinsville Community College
Hopkinsville, KY05-2021
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Medical Terminology
- Confidentiality handling
- Telephone reception
- Word processing
- Workflow optimization
- Customer engagement
Affiliations
- NSLS
- Honor Society of America
Certification
CPR certified
Timeline
Office Administrative Assistant
First Impressions Management
11.2024 - Current
Medical Records Clerk
Livingston Hospital and Healthcare Services
06.2024 - 11.2024
Certified Nursing Assistant
Crittenden Regional Hospital
11.2023 - 06.2024
Certified Nursing Assistant
The Medical Center of Bowling Green Kentucky
03.2023 - 11.2023
Front Desk Receptionist
Western Kentucky University
01.2022 - 03.2023
Financial Aid Office Assistant
Hopkinsville Community College
08.2019 - 12.2020
Associate of Science - Nursing
Hopkinsville Community College
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