Summary
Overview
Work History
Education
Skills
Timeline
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Anna Burrows

Virginia Beach,VA

Summary

Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Phlebotomy Technician

Quest Diagnostics
08.2006 - 04.2021
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Organized daily work based on collection priority.
  • Reviewed patient records for accuracy and completeness.
  • Monitored patients for reactions and verified sample quality.
  • Logged patient information and recorded results into system.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Conducted venipuncture and other CT procedures.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Packaged and shipped specimens to central lab daily.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Quest lab.
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Interviewed and hired phlebotomists and office personnel for Quest Diagnostics Lab.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Utilized Care 360 to track, monitor and report on test results for clients.

Phlebotomist

Sentara Norfolk General Hospital
Norfolk, VA
01.2002 - 07.2006
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Conducted venipuncture and other CT procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored patients for reactions and verified sample quality.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Provided guidance and support to laboratory personnel.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Verified proper storage and transportation of specimens to laboratories.
  • Packaged and shipped specimens to central lab daily.
  • Participated in quality assurance and competency assessment initiatives.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Reviewed patient records for accuracy and completeness.
  • Assisted in training and onboarding new phlebotomists.

Education

Diploma - Medical Assisting

Sawyer School of Business
Hamden, CT

Certified in Phlebotomy - Phlebotomy

Gateway Community College
New Haven, CT

Certified - Nurses Aid

Stone Academy - Hamden
West Haven, CT

Skills

  • Manual and Finger Dexterity
  • Quality Control
  • File Documents
  • Patient Confidentiality
  • Data Entry
  • Phlebotomy Functions
  • Staff Management
  • Specimen Labeling Procedures
  • Venipuncture and Capillary Puncture
  • Processing Specimens
  • Computerized Tracking
  • Collect Samples
  • Answering Questions
  • Blood Cultures
  • Finger Stick Method
  • Client Satisfaction
  • Package Specimens
  • Patient Identification
  • Biohazard Policy Compliance
  • OSHA Regulations
  • Urinalysis Testing
  • Staff Phlebotomy Training
  • Team Leader
  • Venipuncture

Timeline

Phlebotomy Technician

Quest Diagnostics
08.2006 - 04.2021

Phlebotomist

Sentara Norfolk General Hospital
01.2002 - 07.2006

Diploma - Medical Assisting

Sawyer School of Business

Certified in Phlebotomy - Phlebotomy

Gateway Community College

Certified - Nurses Aid

Stone Academy - Hamden

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Anna Burrows