Anna Calihua
Somerset,KY
Summary
Dynamic SRNA and administrative professional with a proven track record at Bluegrass Senior Living, adept in enhancing patient satisfaction and streamlining operations. Excelled in leadership roles, significantly improving team efficiency and collaboration. Skilled in data entry and customer service, my approach combines meticulous attention to detail with unwavering reliability, driving positive outcomes in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
SRNA/ Staff Scheduler
Bluegrass Senior Living
12.2022 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with family , visitors and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Led training sessions for new staff, equipping them with necessary skills and knowledge for their roles.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
Outpatient Support Staff/ Receptionist
Adanta Group
10.2018 - 10.2021
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and payments records accurately.
- Creating new admission charts and collecting data to enter into the EMR system.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected sample medication and stored in proper storage.
- Verifying health coverage and co-pay.
SRNA/ Medical Records/ Activity Assistance
Somerset Nursing and Rehabilitation Facility
06.2005 - 10.2018
- Expedited release-of-information requests by efficiently processing paperwork and obtaining necessary authorizations from patients or their representatives.
- Improved patient data accuracy by diligently reviewing and updating electronic medical records.
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
- Filed records for timely retrieval.
- Verified accuracy of patient information in medical records.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Provide medical supplies to nursing units.
- Collect inventory orders.
- Scheduled daily activities and provide in room activities.
- Participate in fundraising events.
- Weekly shopping for the residents and residents activities.
- Collected personal information of history and physical of resident’s activity interests.
Education
GED -
Danville Adult Education
Danville, KY05.2000
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Data Entry
- Customer relations skills
- Cash Handling
- Scheduling and Coordination
- Sales experience
- Leadership Qualities
- Safety Compliance
- Inventory Restocking
- Documentation abilities
- Recordkeeping expertise
- Schedule Coordination
- Multi-Line Phone Systems
- Administrative Support
- Budgeting and finance
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Excellent Communication
- Team building
- Decision-Making
- Reliability
- Team Leadership
- Self Motivation
- Goal Setting
- Professionalism
Languages
Spanish
Limited Working
Timeline
SRNA/ Staff Scheduler
Bluegrass Senior Living
12.2022 - 07.2024
Outpatient Support Staff/ Receptionist
Adanta Group
10.2018 - 10.2021
SRNA/ Medical Records/ Activity Assistance
Somerset Nursing and Rehabilitation Facility
06.2005 - 10.2018
GED -
Danville Adult Education
Similar Profiles
Sim Guan CherngSim Guan Cherng
Product Engineer at Bluegrass LivingProduct Engineer at Bluegrass Living
Kelli FosterKelli Foster
PDS Service Advisor & Support Broker at Bluegrass Area, Aging and Independent LivingPDS Service Advisor & Support Broker at Bluegrass Area, Aging and Independent Living
Harold DeanHarold Dean
ADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVINGADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING