Years of leasing experience
Anna Canova
Omaha,NE
Summary
Energetic leasing agent that offers wealth of experience in conducting property tours. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Self-motivated Leasing Agent bringing One and a Half years of experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills.
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals.
Ready to leverage training and experience to take on new professional challenges. Leasing Consultant with knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets.
Organized and dedicated to property success. Personable leasing agent with top-level skills in customer service. Superb time management abilities focused on working within client schedules and coordinating showings .
Leasing Consultant with abundant experience working with large, busy properties. Known for maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills.
. service. Superb time management abilities focused on working within client schedules.
Overview
1
1
Work History
Apartment Leasing Consultant
The Lund Company
Bellevue, NE
09.2020 - Current
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases for over 100 applicants.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
Bartender
Donohues Pub Sports Bar And Grill
Omaha, NE
10.2021 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated efficiently in high-volume setting to prepare and serve more than forty drinks per hour.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Set up glassware, liquor and other necessary supplies for special events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Decreased waste, following strict recipes and drink measurement protocol.
- Implemented drink prep procedures that significantly reduced wasted stock.
Waitress
Goldbergs In Dundee
Omaha, NE
01.2020 - 09.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers daily.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress
La Casa
Omaha, NE
03.2016 - 12.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Gross Catholic
Bellevue05.2019
Skills
- Teamwork and Professionalism
- Multitasking and Prioritization
- Hospitality and Guest Service
- Calm and Composed
- Fast Learner
- Good Conversationalist
- Organized and Detail Oriented
- Friendly and Outgoing
- Honest and Dependable
- Self-Motivated
- Collaboration and Teamwork
- Local and State Laws
- Property Showing
- Social Media Engagement
- Sales and Marketing
- Microsoft Office
- Team Building
Accomplishments
- Used Microsoft Excel to develop move in tracking spreadsheets.
- leased over 95 apartments in the last year
- highest closing ratio on property of 54.33%
Timeline
Bartender
Donohues Pub Sports Bar And Grill
10.2021 - Current
Apartment Leasing Consultant
The Lund Company
09.2020 - Current
Waitress
Goldbergs In Dundee
01.2020 - 09.2021
Waitress
La Casa
03.2016 - 12.2019
High School Diploma -
Gross Catholic
Similar Profiles
Mary GahagansMary Gahagans
Residential and Commercial Portfolio Manager at The Lund CompanyResidential and Commercial Portfolio Manager at The Lund Company
Lauren DonaldsonLauren Donaldson
Leasing Specialist at The Lund CompanyLeasing Specialist at The Lund Company
Abby AndersonAbby Anderson
Property Manager at The Lund CompanyProperty Manager at The Lund Company