Anna Canter
Anchorage,AK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Premera Blue Cross Of Washington
09.2023 - Current
- Accountable for inbound/outbound phone calls while providing caller education through clear and accurate exchange of information.
- Growing knowledge of universal healthcare information while working with claims, billing codes and prior authorization statuses.
- Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Conducted thorough research on complex cases, ensuring accurate information was provided to policyholders and healthcare providers.
Transaction Specialist
JP Morgan Chase & Company
01.2023 - 07.2023
- Used data entry skills to accurately document and input statements.
- Compared transcribed data with source document to detect and correct errors.
- Managed and organized documents for data entry tasks.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Utilized multiple different software programs in timely manner to deliver accurate results.
- Provided in-depth feedback and worked closely with other teams.
Associate Banker
JP Morgan Chase & Company
05.2019 - 01.2023
- Trained new hires on customer service policies and procedures.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on features and benefits of banking products and services.
- Handled various accounting transactions.
Front Desk
Holiday Inn Express Hotel Suites
01.2018 - 01.2020
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier/ Sales Associate
Bed Bath & Beyond
08.2017 - 01.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
Crew Member
McDonald's Restaurant
05.2015 - 08.2017
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Pickerington Central High School
Pickerington, OH05.2017
Skills
- Database Data Entry
- Email Communication
- System Information
- Client Correspondence
- Error Resolution
- Schedule Mastery
- Customer Relations
- Quality Assurance Controls
- Prioritization
- Active Listening
- Managing Multiple Tasks
- Critical Thinking
Timeline
Member Service Representative
Premera Blue Cross Of Washington
09.2023 - Current
Transaction Specialist
JP Morgan Chase & Company
01.2023 - 07.2023
Associate Banker
JP Morgan Chase & Company
05.2019 - 01.2023
Front Desk
Holiday Inn Express Hotel Suites
01.2018 - 01.2020
Cashier/ Sales Associate
Bed Bath & Beyond
08.2017 - 01.2018
Crew Member
McDonald's Restaurant
05.2015 - 08.2017
High School Diploma -
Pickerington Central High School