Anna Cantu
Fulton,NY
Summary
To use experience and education in hospitality and sales to make a positive contribution to the business, enhancing the customer experience and driving results in metrics and customer service. Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Sales Associate
Harbor Freight Tools
08.2023 - Current
- Sales Associate, name collections, promoting/selling memberships and Extended service plan programs, experience with Wombat process, Chameleon.
- Maintain clean and stocked store, Replenishment, planograms, pricing, first floor receiving, cycle counts, end of night return and defect process
- Participated in full store set up before official opening
- Cross trained in sales and logistics.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
Manager
Lovebites Chocolate Shoppe/Cafe
06.2019 - 06.2023
- Opening and Closing, taking care of customers and any accommodations needed.
- Completed invoice orders, stock and deliveries.
- Processed payments, kept store in order.
- Made chocolate, ice cream cakes and coffee drinks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier, Key Holder
Crusader Cafe Concession Stand
04.2017 - 07.2019
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
Assistant
Grey Matter Art
08.2016 - 04.2017
- Assisted growing start up studio licensed film poster company selling high priced posters and launching at New York Comic Con.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted manager in all aspects of business operations.
Manager
Island Tanning
09.2012 - 12.2015
- Opening and closing, front desk, handled money
- Scheduling and sanitizing.
- Sold packages and products, upgrades.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Science - Psychology
SUNY New Paltz
New Paltz, NYAssociate's Degree in Hospitality Travel and Tourism -
SUNY Rockland Community College
Suffern, NY12.2017
Skills
- Opening and closing store procedures
- Organization skill to keep business flowing smooth and products cataloged
- Great attention to details, calm
- Stocking, inventory- execution and adjustments, replenishment, planogram execution
- Sales - creating household and business accounts, pre-sale orders, pricing
- POS System Operation
- Sales and Promotions
- Money Handling
- Customer Assistance
- Reliable and punctual
- Merchandise Receiving and Handling
- Ability to Lift 40 pounds
- Store Policies and Procedures
References
References available upon request.
Timeline
Sales Associate
Harbor Freight Tools
08.2023 - Current
Manager
Lovebites Chocolate Shoppe/Cafe
06.2019 - 06.2023
Cashier, Key Holder
Crusader Cafe Concession Stand
04.2017 - 07.2019
Assistant
Grey Matter Art
08.2016 - 04.2017
Manager
Island Tanning
09.2012 - 12.2015
Bachelor of Science - Psychology
SUNY New Paltz
Associate's Degree in Hospitality Travel and Tourism -
SUNY Rockland Community College