Summary
Overview
Work History
Education
Skills
Timeline
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Anna Cantu

San Antonio,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problemsolving skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Renhill Staffing Agency
San Antonio, TX
01.2024 - 04.2024
  • Resolved customer inquiries in a timely manner.
  • Followed up with customers after purchase to ensure satisfaction.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.

ACCOUNT MANAGER

Robert Half
San Antonio, TX
07.2023 - 10.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Educated clients on new products or services to increase customer engagement with brand
  • Facilitated client satisfaction and renewed customer relations to drive growth.

CLAIMS REPRESENTATIVE

Liberty Mutual
07.2022 - 02.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Modified, updated and processed existing policies
  • Calculated adjustments, premiums and refunds.

ADMINISTRATIVE ASSISTANT

Renhill Staffing (Temporary Projects)
05.2019 - 12.2022
  • Scheduled office meetings and client appointments for staff teams
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Executed record filing system to improve document organization and management.

BENEFIT ADVOCATE

United Healthcare
10.2018 - 03.2019
  • Updated account information to maintain customer records
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.

ADMINISTRATIVE ASSISTANT

H-I-S Business Solutions
12.2012 - 10.2018
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

SECONDARY SCHOOL -

Southwest Highschool

Skills

  • Problem-Solving
  • Computer Literacy
  • Project Management Tools
  • Strong Communication
  • Customer Support
  • Inbound and Outbound Calling
  • Account Management
  • Customer Service

Timeline

Customer Service Associate

Renhill Staffing Agency
01.2024 - 04.2024

ACCOUNT MANAGER

Robert Half
07.2023 - 10.2023

CLAIMS REPRESENTATIVE

Liberty Mutual
07.2022 - 02.2023

ADMINISTRATIVE ASSISTANT

Renhill Staffing (Temporary Projects)
05.2019 - 12.2022

BENEFIT ADVOCATE

United Healthcare
10.2018 - 03.2019

ADMINISTRATIVE ASSISTANT

H-I-S Business Solutions
12.2012 - 10.2018

SECONDARY SCHOOL -

Southwest Highschool

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Anna Cantu