Anna Capitelli

Customer Service/Office Manager/Staff Accountant

Answer Vending/Canteen Vending

06.2010 - Current

Organized team-building events to foster a positive work environment and boost employee morale.
Successfully resolved escalated customer issues by maintaining professionalism and demonstrating empathy towards clients'' concerns.
Coordinated staff training programs to develop team skills and improve overall performance in customer service.
Reduced customer complaints with proactive identification of issues and effective resolution strategies.
Collaborated with other departments to ensure seamless communication and timely resolution of customer inquiries.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Coordinate everything regarding CanteenTV
Coordinate everything in regards to Commissions and subsidy billing including, requesting vendor #'s, updating rate master, submitting PA's for vendors, sorting statements, running OLAP reports, creating commission reports and invoices, organizing and submitting Prelist, FB60's, FB70's and FB75's
Pay all building expenses with my company Pcard and submit receipts and reporting through SAP Concur
Count out and maintain Cashroom
Coordinate all company events and business luncheons
Coordinate with all building vendors to make sure the building and security is working smoothly
Maintain all building access badges
Help facilitate payroll when needed
Maintain all contracts, W9's, vendors and permits
Interview and help with the hiring of office staff