Summary
Overview
Work History
Education
Timeline
Generic

Anna Carpenter

Panama City Beach,FL

Summary

As a Front Desk Receptionist in a dental office, I expertly manage daily operations to ensure smooth and efficient patient flow. I greet patients with a warm, professional demeanor, handle appointment scheduling, and coordinate follow-up visits. My role includes managing phone inquiries, processing payments, verifying insurance details, and maintaining accurate patient records in compliance with HIPAA regulations. With strong organizational skills and attention to detail, I ensure a welcoming and efficient environment, contributing to an exceptional patient experience. I am adept at multitasking, handling sensitive information, and supporting the dental team in delivering high-quality care. Authorized to work in the US for any employer

Overview

5
5
years of professional experience

Work History

Recreation Assistant

City of Panama City Beach
01.2024 - Current
  • Provides clerical and customer service support for Panama City Beach Aquatics Center
  • Collects fees, checks passes, and punches cards
  • Counts monies and makes daily deposit drops

Business Assistant

The Center for Cosmetic and Family Dentistry
09.2023 - Current
  • Effectively manage all front desk tasks and procedures to ensure proper office workflow
  • Act as a liaison between dentists, hygienists, and patients
  • Discuss treatment plans with patients and scheduled appointments accordingly
  • As the Hygiene coordinator I schedule, reschedule, and reactivate appointments to maximize hygiene department production.

Front Desk Customer Service Associate

Bay Hills Family Dentistry
10.2022 - 08.2023
  • Effectively manage all front desk tasks and procedures to ensure proper office workflow
  • Act as a liaison between dentists, hygienists, and patients
  • Helped patients understand treatment plans and arrange appointments
  • Supported team members and contributed to a collaborative office environment
  • Acted as the workers' compensation coordinator.

Dental Receptionist

Lake Shore Family Dental
11.2021 - 09.2022
  • Manage daily operations to ensure smooth and efficient patient flow
  • Facilitated communication between dental staff and patients
  • Managed incoming calls and text messages.

Dental Front Desk Receptionist

Oral Surgery Specialist
10.2020 - 11.2021
  • Greet patients as they arrived and checked them in proficiently
  • Managed a multi-line phone system and scheduled/confirmed appointments and surgeries
  • Prepared patient charts and consent forms accurately and neatly
  • Verified patients insurance.

Dental Front Desk Receptionist

Aria Dental of Annapolis
06.2020 - 10.2020
  • Greet patients as they arrived and checked them in proficiently
  • Managed incoming calls, text, and emails
  • Verified patients insurance.

Flight Attendant

United Airlines
04.2019 - 07.2020

Conduct pre-flight safety checks and ensure the plane is clean. Show safety and emergency measures such as the use of oxygen masks, seat belts, and exit doors. Offer information and support for safety and comfort to passengers. Welcome passengers, verify their tickets and direct them to their seats. Make and serve beverages and food to passengers. Respond to passengers' questions about flights, travel routes, and arrival times. Go to pre-flight briefings and study all the details of the flight. Lead passengers in case of emergency and give first aid to passengers if necessary. Offer support to passengers with special needs including children, disabled persons, or elders. Prepare analytic reports concerning flight issues.

Education

Certificate - Dental Assisting

The Medical Institute of KY
Bowling Green, KY
04.2019

Bachelor of Science - Exercise Science

Appalachian State University
Boone, NC
06.2014

Bachelor of Science - Special Education

Mars Hill University
Mars Hill, NC
06.2013

High School Diploma -

Burns High School
Lawndale, NC
06.2011

Timeline

Recreation Assistant

City of Panama City Beach
01.2024 - Current

Business Assistant

The Center for Cosmetic and Family Dentistry
09.2023 - Current

Front Desk Customer Service Associate

Bay Hills Family Dentistry
10.2022 - 08.2023

Dental Receptionist

Lake Shore Family Dental
11.2021 - 09.2022

Dental Front Desk Receptionist

Oral Surgery Specialist
10.2020 - 11.2021

Dental Front Desk Receptionist

Aria Dental of Annapolis
06.2020 - 10.2020

Flight Attendant

United Airlines
04.2019 - 07.2020

Certificate - Dental Assisting

The Medical Institute of KY

Bachelor of Science - Exercise Science

Appalachian State University

Bachelor of Science - Special Education

Mars Hill University

High School Diploma -

Burns High School
Anna Carpenter