Anna Carrington
Glenwood Springs,CO
Summary
Professional in guest services and operations management, ready to excel in leadership role. Proven track record in enhancing visitor experiences, ensuring safety, and driving team performance. Strong focus on collaboration, adaptability, and achieving results. Skilled in staff training, conflict resolution, and operational efficiency. Reliable and adaptable, thriving in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Lead
Glenwood Caverns Adventure Park Inc.
10.2022 - Current
- Handled customer complaints to resolve issues quickly to maintain positive guest interactions.
- Coordinated with maintenance teams to address any technical issues promptly, reducing ride closures and wait times.
- Conducted team member audits daily, identifying areas of improvement and offering tailored support or additional training as needed.
- Conducted daily inspections on all attractions, maintaining compliance with safety regulations and ensuring the highest quality experience for guests.
- Managed daily operations of attractions, ensuring smooth functioning and minimal downtime.
- Coordinated lunches and breaks in order to ensure coverage of all positions while still giving every team member an adequate number of breaks
- Ensured strict adherence to safety protocols across all attractions, minimizing accidents or injuries among both guests and employees.
- Trained new employees on safe operations of each attraction.
Front Desk Clerk
Frontier Lodge
06.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Glenwood Springs High School
Glenwood Springs, CO05-2021
Skills
- Staff Training and Development
- Incident Reporting
- Maintenance Coordination
- Attraction Operations
- Ride Inspection
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Team Leadership
- Safety Protocols
- Conflict Resolution
Certification
- CPR/AED Certification, July 2024
- Stop the Bleed Certification, April 2024
- Colorado Driver's License
Timeline
Attractions Lead
Glenwood Caverns Adventure Park Inc.
10.2022 - Current
Front Desk Clerk
Frontier Lodge
06.2019 - 08.2019
- CPR/AED Certification, July 2024
- Stop the Bleed Certification, April 2024
- Colorado Driver's License
High School Diploma -
Glenwood Springs High School
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