Anna Castaño
Los Angeles,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
19
19
years of professional experience
Work History
Office Manager
Precision Appliances Service
09.2022 - Current
- Analyzed competitor activities to create competitive advantages.
- Manage business website inquires, Yelp, Angi Leads, Google, Thumbtack, E-Local in timely manner.
- Trained new employees on company program operation and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee records and productivity and submitted evaluation reports.
- Created, maintained and updated filing systems for paper and electronic documents.
Administrative Assistant
Roughan & Associates
09.2017 - 12.2022
- Analyzed, organized and classified medical and court documents
- Managed and generated reports in MS Excel to track workload for internal records
- Data Entry in proprietary database software (Case Manager Assistant)
- Preparation and Filing of documents (scanning, sending and receiving)
- Maintained strict confidentiality while handling sensitive documents
- Trained new hires in current processes and practices
- Compiled invoicing documents and folders
- Corresponded with law offices to request material
Office Manager
Stable Temp HVAC
01.2021 - 09.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Arranging interviews, coordinating hiring efforts, and onboarding new employees.
- Made sure all paperwork involved with hiring someone is filled out and making sure that everything from their first day to each subsequent day is navigated successfully.
- Assist during high call volume to help answer calls and record significant information into dispatch program.
- Manage business Yelp, Google, Thumbtack, and website leads request in timely manner
Inside Sales Associate
Universal Switching Corporation
09.2006 - 04.2016
- Setting up of Sales Order following receipt of a PO
- Preparation of PDF files for usage as a template by the engineering team
- Set up companies Sales Representatives commissions
- Entered the companies monthly Sales report into Excel sheet
- Entered Special Government Contracts into the system
- Serving as auditor for practice audits for the Test and Sales Departments
- Auditee for the 2015 ISO audit for the Sales Department
- Managed shipping and Receiving for sales and trade shows
- Representing the company to customers at Trade Shows
- Performing miscellaneous trade show duties
- Setting up RMAs in MAS 90 and compiling RMA emails for customers including cost calculations
- Receiving in of RMAs into ACT and gathering of PO information
- Following up with customers regarding pending POs
- Data Entry of sales representatives commissions.
Receptionist
Sunrise Ford Dealership
08.2005 - 04.2006
- Greet and welcome customers to busy dealership
- Provide excellent customer service to auto buyers
- Answer busy switchboard system in a highly professional, yet friendly manner
- Performing general office responsibilities such as filing, data entry, copying and faxing.
Sales Operations/Cashier
California Science Center
01.2005 - 08.2005
- Greeted and assisted guests with questions and inquiries
- Assisted customers with purchases
- Responsible for cash flow and sales
- Maintained the merchandise stock
- Served specialty food at theatre Kiosk.
Education
Massage Therapist Certificate
Touch Therapy Institute
Encino, CABusiness And Fashion
Pasadena City College
Pasadena, CAHigh School Diploma -
Bravo Medical Magnet HS
Los Angeles, CA2021
Skills
- Microsoft Word, Excel, PowerPoint, Photoshop, Sage MAS90, ACT, Case Manager Assistant (CMA), Housecall Pro, Google Calendar, Hatch
- Experience in trade-shows and company representation at show floor
- Outstanding customer service skills
- Inter-Council Representative for Germania Club at PCC
Languages
Spanish
Full Professional
German
Elementary
Timeline
Office Manager
Precision Appliances Service
09.2022 - Current
Office Manager
Stable Temp HVAC
01.2021 - 09.2022
Administrative Assistant
Roughan & Associates
09.2017 - 12.2022
Inside Sales Associate
Universal Switching Corporation
09.2006 - 04.2016
Receptionist
Sunrise Ford Dealership
08.2005 - 04.2006
Sales Operations/Cashier
California Science Center
01.2005 - 08.2005
Massage Therapist Certificate
Touch Therapy Institute
Business And Fashion
Pasadena City College
High School Diploma -
Bravo Medical Magnet HS
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