Anna Castro
Miami,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
KW Property management & consulting
06.2022 - Current
- Oversee daily office operations and perform administrative tasks per company policies.
- Manage records, file documentation, distribute mail, and handle data entry.
- Replenish office supplies and support logistical needs.
- Update and maintain account information in company database.
- Investigate payment discrepancies and update records accordingly.
- Provide timely responses to telephone and email inquiries.
- Assist in various special projects as needed.
Front desk
KW Property management & consulting
11.2021 - 06.2022
- Welcome guests with top-notch customer service.
- Control access to premises, ensuring security and adherence to check-in procedures.
- Update owner information in database in coordination with administrative staff.
- Employ proper telephone etiquette with residents.
- Report any rules infractions or safety concerns.
- Respond to emergencies by contacting appropriate services and following emergency protocols.
- Document daily activities and report maintenance issues promptly.
Teller/Teller supervisor
True community credit union
07.2016 - 10.2020
- Conduct weekly audits of cash vault and bi-weekly ATM checks.
- Supervise teller activities, provide cash handling oversight, and respond to member inquiries.
- Verify check endorsements and ensure transaction legality.
- Accurately record transactions and issue receipts.
- Balance cash and prepare bank deposits or shipments.
- Identify and resolve transaction discrepancies.
- Explain and promote financial products and services tailored to member needs.
- Complete various clerical duties, including typing and filing.
- Balance teller cash at shift end and process member check orders.
- Handle deposit verifications, issue cashier’s checks, and resolve account problems.
- Process financial transactions, calculate fees, and assist with account services.
- Sell tickets and promotional items for events and manage safety deposit box access.
- Ensure adherence to compliance standards and banking regulations.
Education
High School Diploma -
Miami Sr. High School
Miami, FL05.2009
Skills
- Cash handling
- Customer service
- Administrative experience
- Training/Supervising
- Office Administration
- Research
- Calendar Management
- Expense Reporting
- Invoice Processing
- Data Entry
- Confidential Document Control
- Meticulous Attention to Detail
- Microsoft Office Suite
Certification
Life and Health Insurance Producer; NPN #
Timeline
Administrative Assistant
KW Property management & consulting
06.2022 - Current
Front desk
KW Property management & consulting
11.2021 - 06.2022
Teller/Teller supervisor
True community credit union
07.2016 - 10.2020
High School Diploma -
Miami Sr. High School
Life and Health Insurance Producer; NPN #
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