Anna Cederholm
Castle Rock,CO
Summary
Seasoned hospitality professional with a proven track record of enhancing customer satisfaction and fostering repeat business, notably at Courtyard Social. Skilled in operational shift management and guest engagement, I excel in delivering exceptional service. My calm demeanor and strong work ethic have been pivotal in mentoring new staff and ensuring compliance with health standards.
Overview
17
17
years of professional experience
Work History
Server
Courtyard Social
Castle Rock, CO
05.2023 - Current
- Address complaints to kitchen staff and served replacement items.
- Detailed ingredients and cooking methods upon request.
- Work closely with restaurant team to maintain smooth operations.
- Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
- Train new employees to perform duties.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensure customer satisfaction by checking meal quality.
- Provide courteous, prompt, and efficient service to all guests.
- Cultivate an inviting atmosphere for guests to promote question asking and purchase decisions.
Professional Photographer
Owner-Operator
Castle Rock, CO
09.2007 - Current
- Secured contracts by successfully negotiating with potential clients.
- Examined proofs from prints and digital images prior to customer delivery.
- Facilitated on-site photography sessions, adjusting to diverse settings and lighting.
- Handled client interactions with prompt responses to service-related concerns.
- Fostered strong relationships through exceptional customer service.
Server
Pegasus
Castle Rock, CO
04.2021 - 06.2024
- Built strong relationships with guests, fostering repeat business.
- Delivered outstanding service to a large number of daily patrons.
- Ensured customer satisfaction by verifying contentment with meals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Played a key role in mentoring and guiding incoming servers.
- Enhanced service quality by incorporating customer feedback.
- Coordinated inventory and supplies to guarantee timely availability of materials.
- Delivered exceptional customer service to guarantee satisfaction.
Server
Scilleppis
Castle Rock, CO
01.2019 - 10.2021
- Built strong relationships with guests, fostering repeat business.
- Delivered outstanding service to a large number of daily patrons.
- Ensured customer satisfaction by verifying contentment with meals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Consulted with guests to gather feedback on food served.
- Played a key role in mentoring and guiding incoming servers.
- Enhanced service quality by incorporating customer feedback.
- Fostered customer engagement by maintaining a courteous and professional approach.
Skills
- Positive and professional
- Calm demeanor
- Operational Shift Management
- Liquor, wine, and food service
- Strong work ethic
- Guest engagement
- Hospitality service expertise
Timeline
Server
Courtyard Social
05.2023 - Current
Server
Pegasus
04.2021 - 06.2024
Server
Scilleppis
01.2019 - 10.2021
Professional Photographer
Owner-Operator
09.2007 - Current
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