Anna Rose
Colton,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Lyft
01.2026 - Current
- Delivered goods promptly to designated locations, ensuring adherence to safety regulations.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Planned and optimized delivery routes for increased efficiency and timely arrivals.
- Coordinated with dispatch teams to confirm schedules and address logistical challenges.
- Monitored fuel usage and implemented strategies to reduce operational costs effectively.
Program Leader
Think Together, Inc
04.2024 - Current
- Led program development initiatives to enhance student engagement and learning outcomes.
- Coordinated training sessions for staff, promoting best practices in educational programming.
- Implemented data-driven strategies to assess program effectiveness and drive continuous improvement.
- Cultivated partnerships with community organizations to expand resources and support for students.
- Facilitated workshops for educators on curriculum innovation and instructional techniques.
- Implemented well-received activities and events.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
Children's Ministry Volunteer
Church of the hand of God
01.2020 - 06.2022
- Created social media posts to highlight children's ministry to current and prospective members.
- Utilized songs and dances to teach faith lessons, promote scripture memorization and encourage active listening.
- Taught children about faith through lessons and hands-on activities.
Customer Service Associate
Home Depot
10.2021 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Recommended and initiated product offerings to meet customer changing needs.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivery Courier
On-Trac
04.2020 - 10.2021
- Verified delivery of items with customers and obtained proper signatures.
- Unloaded and reloaded delivery items.
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
- Navigated with map and GPS to houses to deliver assigned newspapers.
- Drove delivery vehicles to serve customers.
Customer Service Associate
In n out
07.2019 - 08.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Recommended and initiated product offerings to meet customer changing needs.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Cashiering Team Lead
Chucky E Cheese
06.2018 - 06.2019
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Jurupa Hills High School
Fontana, CA05.2018
Skills
- Customer Support
- Inbound and Outbound Calling
- Responding to Difficult Customers
- Creative Problem Solving
- Customer Service
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Problem-solving
- Safe driving practices
Certification
- Holy Warrior Growth Track, The Way World Outreach -San Bernardino 2023
Languages
Spanish
Full Professional
Timeline
Driver
Lyft
01.2026 - Current
Program Leader
Think Together, Inc
04.2024 - Current
Customer Service Associate
Home Depot
10.2021 - 01.2022
Delivery Courier
On-Trac
04.2020 - 10.2021
Children's Ministry Volunteer
Church of the hand of God
01.2020 - 06.2022
Customer Service Associate
In n out
07.2019 - 08.2020
Cashiering Team Lead
Chucky E Cheese
06.2018 - 06.2019
High School Diploma -
Jurupa Hills High School
Education and Training
other