Anna Chapa
Webster,TX
Summary
Hardworking registered nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
Texas Children's Hospital
02.2023 - Current
- Provided direct patient care to complex cardiac pediatric patients, including administering medications (including anti rejection infusions and continuous milrinone infusions), monitoring vital signs, and assisting with daily activities
- Patient types included pre-/post- heart transplant, pre/post cardiac surgery, myocarditis, trach/vent dependent, g-tube/enteral feedings, chest tube management, and telemetry monitoring
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
- Managed and prioritized multiple patient assignments effectively in a fast-paced environment
- Educated patients and their families on disease management, medication administration, and post-discharge care instructions
- Monitored patient progress closely, identifying any changes in condition or potential complications.
Senior Reception Technician
CSL Plasma
09.2021 - 12.2023
- Lead daily the reception area
- Provide support for staff with customer service inquiries and complaints
- Deescalate situations with unhappy donors
- Perform finger sticks to obtain blood sample to measure hematocrit and total protein levels
- Take vital signs to determine donation suitability
- Register new donors in the system
- Provide education to donors regarding ways to stay hydrated and safe before and after plasma donation.
Emergency Order Customer Service
Prologistix
07.2019 - 04.2021
- Logistics management for high dollar, high risk shipments for an oil and gas company
- Kept detailed spreadsheets of shipments and maintained relationships with customers
- Answered any inquiries from customers and management.
Customer Service Representative
Home Depot
08.2016 - 10.2018
- Position: Customer order specialist
- Served as the mediator between installers and customers
- Maintained a daily workflow of installations and installation issues
- Made house calls if necessary to assess the progress, or lack of progress, of installs
- Communicated with vendors on delays in products for installations
- Communicated with management on customer complaints and installer issues
- Position: Special Services Lead
- Managed customer complaints for in store and online orders
- Supported with in store and online returns
- Special ordered appliances and other custom-made products
- Communicated with vendors such as GE, Maytag, American Woodwork, and many others to obtain credits for returned product, as well as to get status updates on large special orders
- Position: Head Cashier
- Organized the cashier schedule for the day, including lunches and break times
- Managed the main cash drawer and handed out extra change to cashiers throughout the store as needed
- Solved minor customer complaints
- Position: Cashier
- Processed cash, credit, debit, and check transactions.
Education
Bachelor of Science in Nursing -
The UT Health Science Center at Houston
Houston, TX12.2023
Skills
- Tube Feeding
- Patient Care
- Nursing
- Critical Care Experience
- Epic
- Medication Administration
- Experience Administering Injections
- EMR Systems
- Vital Signs
- Hospital Experience
- Phlebotomy
- Chronic Disease Management
Certification
RN, 01/14/2024-07/01/25, TX # 1147375
Timeline
Registered Nurse
Texas Children's Hospital
02.2023 - Current
Senior Reception Technician
CSL Plasma
09.2021 - 12.2023
Emergency Order Customer Service
Prologistix
07.2019 - 04.2021
Customer Service Representative
Home Depot
08.2016 - 10.2018
Bachelor of Science in Nursing -
The UT Health Science Center at Houston